Professional Services Engineer, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

How will you make an impact?

Solution Development & Implementation

• Develop, configure, and customize product features according to solution designs and enterprise software standards.
• Implement and configure NICE Actimize applications for customer-specific requirements.
• Setup new environments and deploy solutions across development, testing, and production environments.
• Independently develop and deliver enterprise-grade software features and functionalities.
• Participate in solution design discussions and technical implementation planning.

Customer Support & Delivery

• Support customers by troubleshooting and resolving functional and technical issues.
• Work directly with customer stakeholders to understand business requirements and translate them into effective technical solutions.
• Collaborate with R&D, Professional Services, Customer Support, and other internal teams to ensure successful delivery outcomes.
• Participate in customer deployments and occasionally support customer engagements across different time zones.

Engineering Excellence & Innovation

• Develop utilities, tools, and automation solutions that improve delivery efficiency and operational scalability.
• Collaborate with cross-functional teams within Agile and Waterfall delivery methodologies.
• Identify opportunities to improve processes, tools, and implementation practices.
• Maintain high-quality standards while working in a fast-paced and dynamic environment.

Have you got what it takes?

Required Qualifications

• BE/B.Tech or equivalent degree with relevant practical experience.
• 4 to 6 years of experience in software implementation, customization, or enterprise application development.
• Strong hands-on experience with SQL and PostgreSQL databases.
• Experience handling large-scale data volumes and complex database environments.
• Experience working with Oracle, MS SQL Server, or PostgreSQL.
• Strong troubleshooting, debugging, and problem-solving skills.
• Experience working in global and matrix-based environments.
• Exposure to Unix/Linux environments and command-line operations.
• Excellent verbal and written communication skills.
• Strong analytical ability with a self-learning mindset.
• Ability to work independently and deliver complex assignments with minimal supervision.
• Experience developing secure, scalable, multi-user enterprise software applications.

Preferred Qualifications

• Knowledge of Kubernetes, Docker, Pods, and DevOps practices.
• Exposure to cloud technologies such as AWS, Azure, or GCP.
• Previous experience in Professional Services, implementation, or customer-facing technical roles.
• Experience or knowledge of NICE Actimize platform development.
• Familiarity with enterprise application deployment and environment setup.

What makes you stand out?

• Excellent attention to detail and task management skills.
• Proven ability to operate successfully in complex delivery environments.
• Strong collaboration skills with technical and business stakeholders.
• Passion for learning new technologies and solving complex customer challenges.
• Ability to thrive in dynamic, fast-paced, and customer-focused environments.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition Details

• Requisition ID: 11766
• Reporting into: Tech Manager, Actimize
• Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.