Product Specialist

Working in an experienced TrakCare product team, the Product Specialist’s key responsibilities include using extensive domain knowledge and experience to work both with developers and customers to influence the direction of the product in UKI. 

Product Specialists are capable of producing product requirements and use cases and participating with engineers on developing prototype and total solutions.

Product Specialists are the subject matter expert (SME) for their domain area and, as such, work with and effectively communicate with developers, internal teams and customers in order to understand the requirements for the product moving into the future.

Key Responsibilities  

• Business Analysis: Understanding of the TrakCare product; requirements for core releases; configuration of new functionality after review of global usage; ability to apply new functionality to the local edition.
• Scoping and Planning: Working as part of an Agile team engaging in Sprint planning and delivering against a two-weekly cycle. 
• Product Localisation: Understanding of local requirements, both from tenders, national and regional laws, customers, colleagues; requirements for core releases as required.
• Product Localisation: Configuration of product to meet local needs; production of tactical field documentation including install documentation, localized release notes, checklists, content for customers and internal training and local edits for fact sheets for all products.
• Product Localisation: Collaborating with implementation team during phases like scoping, product presentations and requirement analysis, as well as GoLive support.
• Product Enhancement: Develop use cases or product requirements and functional requirements for new functionality. Participate in project teams with developers and other key staff to develop new functionality for the product. Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs
• Release Deliverables: Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, and customer requirements.

Experience/Qualification Required

• At least 2/3 years practical healthcare domain experience. Essential
• Demonstrated understanding of departmental interdependencies and workflows in UKI healthcare. Essential
• Background working with a healthcare IT vendor or consultancy in a similar role is ideal. Preferred.
• Experience in writing use cases, requirements, or functional documentation for healthcare applications. Preferred.
• Previous experience working with healthcare applications at an in-depth level. Preferred.
• University Degree in either a Medical domain or Health Informatics preferred. Preferred.

AI Competencies

• Completion of all mandatory InterSystems AI training, with knowledge kept current as further training is required. Essential.
• Demonstrated use of AI in daily work, for example to support requirements analysis, drafting documentation, summarising information or preparing training materials, with outputs reviewed for accuracy and suitability. Preferred.
• Ability to identify and share practical uses of approved AI tools that improve the quality or efficiency of the team’s work. Preferred.
• Experience refining prompts and assessing AI outputs, with an understanding of limitations and the need to protect confidential and sensitive information. Preferred.