People Support Associate

The role:

The People Support Associate plays an important role in delivering timely, thoughtful, and seamless support to SoFi employees across the employee lifecycle.

Reporting to the People Support Manager, this role serves as a first point of contact for People-related questions. The Associate provides accurate, empathetic guidance; completes standard transactions and follow-up; and partners with teams including People Business Partners, Benefits, Payroll, Talent Acquisition, People Operations, and IT when additional support is needed.

The ideal candidate combines strong customer service skills with attention to detail, sound judgment, and an interest in improving People processes and the employee experience.

What you’ll do:

• Serve as the first point of contact in our People ticketing system, providing timely, accurate, and empathetic support.
• Clarify requests, identify the appropriate next steps, and escalate or coordinate with the right People team when additional expertise or approval is required.
• Complete standard Workday transactions and maintain accurate employee data across People systems.
• Support employee lifecycle processes, including onboarding, job changes, transfers, leaves, benefits and payroll questions, resignations, and offboarding.
• Support contingent worker lifecycle activities, including onboarding, access requests, extensions, and end-date or termination processes.
• Support the I-9 program through employee outreach, completion tracking, document follow-up, and coordination on tentative nonconfirmations.
• Audit employee data and documentation for accuracy, completeness, and compliance.
• Maintain thorough and accurate case notes and documentation.
• Provide clear, consistent guidance while protecting confidential employee information.
• Build trusted relationships with employees, managers, and internal People team partners through reliable and collaborative support.
• Identify recurring questions, process gaps, and opportunities to improve guidance, workflows, and self-service resources.
• Contribute to People team initiatives and process improvements with a service-first mindset.
• Help create an experience that is simple, human, and easy for employees and managers to navigate.

What you'll need:

• 2-4 years of experience in an administrative, customer service, or HR-related role. 
• Strong customer service orientation and the ability to respond with empathy, professionalism, and discretion.
• Excellent attention to detail and the ability to manage multiple requests while meeting service expectations.
• Ability to handle confidential information appropriately and exercise sound judgment.
• Experience with Workday and ServiceNow is a plus.
• Proficiency with Excel and Google Sheets.
• Strong written and verbal communication skills, with the ability to support employees and managers across all levels and backgrounds.
• Ability to learn new systems, processes, and policies quickly.
• Comfort working in a changing and sometimes ambiguous environment.
• Strong organizational and follow-through skills.
• A collaborative, dependable, and solutions-oriented approach.
• Commitment to providing a thoughtful, consistent, and high-quality employee experience.
• Bilingual English/Spanish communication skills are a plus.