Compliance Specialist

The Role

The Independent Compliance Testing (ICT) Program serves as a key second line of defense at SoFi, helping ensure regulatory requirements are met across applicable lines of business.

As an ICT Compliance Specialist, you will perform independent compliance testing, monitoring, audit, and remediation validation activities across the enterprise. You will assess business-line adherence to applicable consumer and commercial lending, credit card, payments, and servicing laws and regulations.

This role will focus on customer restitution and remediation validation, ongoing monitoring of compliance metrics and controls, audit readiness, issue management, and corrective-action testing. The successful candidate must have hands-on experience conducting audits or compliance reviews, evaluating controls, documenting testing procedures, identifying findings, and validating remediation.

The ICT Compliance Specialist will report to the Regulatory Compliance Testing Team Lead and may support testing across additional financial-services subject areas as needed.

What You’ll Do

• Execute independent compliance testing, audit, validation, and monitoring activities in accordance with ICT methodology, standard operating procedures, and team leadership guidance.
• Develop and execute audit and compliance testing procedures to assess the design and operating effectiveness of controls.
• Perform risk-based validation of customer remediation and restitution activities, assessing accuracy, completeness, fairness, and timeliness.
• Evaluate remediation milestones and validation tollgates, including scoping, population identification, calculation methodology, payment execution, and sustainability.
• Conduct ongoing and quarterly monitoring of key compliance metrics, operational controls, and regulatory requirements.
• Analyze trends, exceptions, control gaps, and emerging risks to identify potential systemic issues.
• Validate the accuracy and integrity of data provided by first-line business teams for metrics related to SCRA, FCRA, Regulation B, and other applicable regulations.
• Partner with Data Analytics and technical teams to review queries, logic, inclusion and exclusion criteria, lookback periods, and impacted-population methodologies.
• Recalculate restitution and remediation amounts to confirm that financial relief is accurate and aligned with approved criteria.
• Identify, classify, document, and track audit and compliance findings through remediation and issue closure.
• Perform follow-up testing, sustainability reviews, and validation procedures to confirm that corrective actions have been fully implemented and remain effective.
• Investigate potential errors through structured inquiry, sampling, data analysis, and root-cause analysis.
• Determine whether identified issues are isolated or systemic and assess their potential compliance and customer impact.
• Coordinate validation intake, audit planning, testing milestones, planning meetings, status updates, and stakeholder communications.
• Prepare clear audit workpapers, validation memoranda, monitoring reports, sampling strategies, dashboards, and executive-level reporting.
• Maintain complete, accurate, and audit-ready documentation supporting testing conclusions and independent review.
• Coordinate with business teams, Compliance, Internal Audit, and other stakeholders during regulatory examinations and internal audits.
• Provide requested documentation, data, testing results, and issue-status updates within established deadlines.
• Establish and maintain effective working relationships with Compliance Officers, Issue Owners, Member Remediation, business leaders, Internal Audit, and cross-functional partners.
• Identify opportunities to improve monitoring and audit efficiency through data analytics, automation, and technology-enabled compliance solutions.
• Complete all testing, monitoring, documentation, and reporting activities in accordance with established timelines and the program’s annual validation plan.

What You’ll Need

• Bachelor’s degree.
• At least 6+ years of professional experience in internal audit, compliance audit, regulatory compliance testing, compliance monitoring, or regulatory risk, preferably within financial services or a regulated banking institution.
• Demonstrated hands-on experience conducting internal audits, compliance audits, regulatory reviews, or control assessments.
• Experience developing audit scopes, testing procedures, sampling approaches, workpapers, findings, and audit or validation reports.
• Experience evaluating control design and operating effectiveness.
• Experience tracking corrective actions and performing follow-up testing to confirm remediation and sustainability.
• Strong working knowledge of consumer lending, credit cards, payments, servicing, and applicable laws and regulations.
• Familiarity with Regulation Z, Regulation B, the Fair Credit Reporting Act, the Truth in Lending Act, the Equal Credit Opportunity Act, the CARD Act, the Fair Credit Billing Act, the Servicemembers Civil Relief Act, the Military Lending Act, E-SIGN, and applicable state laws.
• Experience evaluating data populations, sampling methodologies, calculations, controls, and remediation outcomes.
• Strong documentation skills, including preparation of audit workpapers, validation memoranda, monitoring reports, and audit-support materials.
• Strong analytical, problem-solving, critical-thinking, and root-cause-analysis skills.
• Ability to identify trends and risk themes from data and translate findings into clear business conclusions.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Ability to collaborate with cross-functional stakeholders and operate independently under established methodology and leadership guidance.
• Experience supporting internal audits, regulatory examinations, or external audits.

Nice to Have

• CRCM, CIA, CISA, CPA, CAMS, or other relevant compliance, audit, risk, or financial-services certification.
• Experience with SQL, data analytics, dashboarding, or automated monitoring tools.
• Experience with customer remediation, restitution, or enterprise issue-management programs.
• Experience working with consumer and commercial financial products.
• Experience preparing executive reporting related to audit, compliance monitoring, findings, remediation, and risk trends.