ApplySarthiLead AI Project Manager, CX
NICE
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This role on the market
2,575 open project roles across 254 companies are on ApplySarthi right now, most of them in Bengaluru (105), Delhi NCR (59), Chennai (58).
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What project roles keep asking for: Stakeholder management (14%) — counted across their open postings here.
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Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for project roles keep coming back to Stakeholder management. Practise those questions before you sit with NICE.
Questions you are likely to be asked
- Why do you want to join NICE?
- What is your experience with Generative AI? Tell me one thing you learned the hard way.
- Walk me through a model you built, from the data to how it was used.
- How did you know your model was actually good, and not just good on your test set?
- Tell me about a time the data was messy or wrong. What did you do?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Lead AI Project Manager, CX at NICE interview free →At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations.
The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value.
Role Description:
- Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
- Manage project plans, schedules, RAID logs, and all core project documentation.
- Provide clear and consistent communication with executive leadership.
- Drive ownership and accountability.
- Manage escalations with professionalism and urgency.
- Guide teams through the project lifecycle.
- Mentor project managers and help advance best‑practices across the PMO.
- Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.
Experience:
- 8+ years of project management experience leading complex, customer‑facing software delivery projects.
- Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
- Experience delivering technical, SaaS, and AI/GenAI projects.
- Strong analytical skills with a track record of managing risks, revenue, and escalations.
- Excellent communication & expectation management
- Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
- PMP certification required.
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Listed on greenhouse · posted 2026-06-19. ApplySarthi collects openings and links to application pages; the role is advertised by NICE, not by us.