ApplySarthiHealthcare Business Analyst
Zocdoc
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This role on the market
701 open healthcare roles across 115 companies are on ApplySarthi right now, most of them in Bengaluru (58), Mumbai (5), Hyderabad (4).
- Enterprise Sales Manager, Healthcare & Life SciencesOpenai
- Enterprise Account Executive - Healthcare & Life Sciences (US - West) Fireworks
- Relationship Executive - Healthcare Technology Payments Banking - Executive DirectorJPMorgan
- Dedicated Client Service Partner, DCSP - Cigna Healthcare - ONSITE - St. Louis, MOCigna
- Senior Director, Healthcare Revenue Cycle ConsultingExperian
What healthcare roles keep asking for: Stakeholder management (20%), Excel (13%) — counted across their open postings here.
Excel jobs · Looker jobs · SQL jobs
Zocdoc has 67 open roles listed here.
- Senior Recruiterpune
- Staff Analytics Engineer
- Senior Manager, Strategic Finance & Investor Relations
- Senior Product Manager
- Manager, Provider Data Operationspune
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for healthcare roles keep coming back to Stakeholder management, Excel. Practise those questions before you sit with Zocdoc.
Questions you are likely to be asked
- Why do you want to join Zocdoc?
- What is your experience with Excel? Tell me one thing you learned the hard way.
- How would you explain a surprising number to a manager who does not believe it?
- Tell me about an analysis that changed a decision. What did you find?
- How do you check that your numbers are right before you share them?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Healthcare Business Analyst at Zocdoc interview free →Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
As a Senior Specialist, you will use your knowledge of the U.S. healthcare insurance landscape to help Zocdoc make sound, scalable decisions that improve how patients find in-network care. In this cross-functional role, you’ll work with Product, Operations, Engineering, and Data & Analytics to frame problems, evaluate options, align stakeholders, and turn insights into clear requirements and measurable improvements. You will combine analytical judgment, strong ownership, and practical healthcare-insurance knowledge to guide priorities and outcomes.
A Day in the Life of a Product Operations Specialist:
- Define Insurance Policies & Standards: Own the policies governing insurance carriers and plans across the Zocdoc marketplace. Define and maintain rules for adding, modifying, and removing insurance carriers and plans, as well as thresholds for performance-based retention or removal. Stay informed about developments in the U.S. health insurance landscape, including new carrier launches, plan introductions, mergers, and regulatory changes. Evaluate their impact on Zocdoc's insurance database and recommend proactive updates.
- Understand Cross-functional Strategy: Partner with Product, Engineering, Operations, and Data & Analytics teams to ensure insurance taxonomies support product strategy and accurate patient search experiences. Translate complex insurance policies into clear product requirements, data models, business rules, and acceptance criteria. Advise senior Operations, Product, and Engineering leaders on recommendations and tradeoffs, influence roadmap priorities, and shape taxonomy architecture, validation logic, tooling, and system controls. Define reporting and monitor performance, while leading incident reviews and escalations involving inaccurate insurance availability or provider matching to identify root causes and mitigate future risk.
- Own Insurance Database Health: Define, monitor, and report on key insurance database health metrics. Conduct regular reviews with Product, Operations, and Data partners to identify trends, prioritize improvements, and maintain high data quality.
- Improve Processes & Quality: Identify systemic issues affecting insurance data quality and lead continuous improvement initiatives. Refine policies and operational processes to improve efficiency, reduce manual effort, and increase accuracy across workflows.
- Perform Quality Assurance & Expert Reviews: Act as the organization's expert on U.S. health insurance, review and validate outputs from operational teams for new insurance plan additions and complex taxonomy decisions. Serve as the final escalation point for policy interpretation and insurance-related quality questions.
Skills & Qualifications:
- Bachelor's degree from a reputed institution with a strong academic record.
- 5+ years of experience in the U.S. healthcare industry, with deep expertise in Insurance Payor Management, Payor Analytics, Database
- Management or related functions at payor or plan level.
- Strong understanding of U.S. commercial insurance plans, carriers, provider networks.
- Strong analytical mindset with experience using metrics and data to drive strategic decisions and operational improvements.
- Experience partnering cross-functionally with Product, Operations, Analytics, and Engineering teams to deliver scalable solutions.
- Excellent problem-solving skills with the ability to balance strategic thinking and operational execution.
- Excellent verbal and written communication skills in English.
- Strong attention to detail and ability to influence stakeholders across functions.
- Experience with SQL, Excel, Google Sheets, Looker or other analytical tools is a must.
- Familiarity and proven usage of AI-driven tools and workflow automation is a must.
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Zocdoc is certified as a Great Place to Work 2025-2026
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Listed on greenhouse · posted 2026-09-02. ApplySarthi collects openings and links to application pages; the role is advertised by Zocdoc, not by us.