ApplySarthiCustomer Success Manager
Wrike
Wrike is also hiring for this role in Estonia - Remote, Dublin, Ireland.
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This role on the market
3,283 open customer roles across 461 companies are on ApplySarthi right now, most of them in Bengaluru (63), Delhi NCR (45), Hyderabad (36).
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What customer roles keep asking for: Customer success (32%), SaaS (20%), Account management (18%), Stakeholder management (14%), Excel (13%), CRM (13%), Salesforce (12%) — counted across their open postings here.
Remote Customer Success Manager jobs · Customer success jobs · Excel jobs
Wrike has 58 open roles listed here.
- Customer Success Manager
- Senior Manager, Competitive Intelligence & Positioning
- Senior Manager, Competitive Intelligence & Positioning
- Senior Manager, Competitive Intelligence & Positioning
- Business Systems Security Analyst
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, Stakeholder management. Practise those questions before you sit with Wrike.
Questions you are likely to be asked
- Why do you want to join Wrike?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Success Manager at Wrike interview free →Ready to become a Wriker?
Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
More about Your team
You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.
How you’ll make an impact
- By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
- By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
- By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
- By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
- By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
You will achieve your best if you have
- Full fluency in English , and German or French (Nice to have)
- 5+ years experience in Customer Success Management or customer facing-role supporting enterprise clients.
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly
You will stand out with
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- A strong team player attitude
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- A creative and innovative approach.
Perks of working at Wrike
- 25 days of holidays
- Cafeteria (Benefit plus) 40,000 CZK annual budget
- Meal vouchers 4000 CZK monthly
- Sick leave compensation
- Private healthcare membership (Canadian Medical)
- Pension plan
- Mobile tariffs
- Life Insurance Plan
- „Lítačka“ transportation annual coupon reimbursement
#LI-AT1
Who Is Wrike and Our Culture
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
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Listed on greenhouse · posted 2025-09-11. ApplySarthi collects openings and links to application pages; the role is advertised by Wrike, not by us.