Engineering Manager, Customer Trust

Accountabilities:: Lead engineering squads: Manage two engineering squads and guide approximately 11 engineers toward consistent, sustainable delivery against clearly defined product roadmaps. Drive execution: Establish a high-accountability, high-ownership culture through practices such as weekly goal tracking, technical specification reviews, proactive project visibility, and strong timeline management. Shape product direction: Partner closely with product and design leaders to define priorities, evaluate tradeoffs, and ensure engineering contributes meaningfully to decisions about what gets built and why. Provide technical leadership: Engage in architecture discussions, critically review technical specifications, and guide engineers toward sound technical decisions without needing to personally implement every solution. Develop engineering talent: Attract, develop, support, and retain strong engineers, with particular emphasis on managing and growing senior individual contributors. Collaborate cross-functionally: Work with go-to-market teams, AI platform specialists, product partners, and other stakeholders to identify opportunities, remove blockers, and deliver meaningful business outcomes. Build scalable engineering practices: Contribute to the organization's engineering culture by helping establish processes, norms, and practices that support sustainable growth and effective collaboration. Advance AI-enabled engineering: Encourage practical and responsible use of AI across engineering workflows to improve productivity, quality, and outcomes. Requirements Engineering management experience: At least 2 years of full-time experience managing engineering teams, ideally with teams of 6–8 or more engineers. Execution leadership: Demonstrated success leading high-execution teams with disciplined delivery practices, including technical specification reviews, weekly goal tracking, project visibility, and timeline accountability. People leadership: Proven experience managing, mentoring, and developing senior individual contributors and creating an environment where engineers can perform at their best. Product engineering background: Experience leading teams that build customer-facing software, rather than primarily infrastructure or platform-focused products. Technical expertise: Strong technical judgment and comfort participating in architecture discussions, reviewing technical specifications, and making informed engineering tradeoffs. Product and technical strategy: Ability to shape product direction and long-term technical strategy in close partnership with product management. Decision-making: Strong judgment and decision-making skills, with the ability to balance ambiguity, available data, speed, quality, and business priorities. AI fluency: Regularly uses AI in day-to-day work to amplify capabilities and improve outcomes, while actively developing AI fluency through experimentation and applying sound judgment to maintain a high quality standard. Communication and collaboration: Strong interpersonal skills and the ability to work effectively across engineering, product, design, go-to-market, and other business functions. Leadership mindset: Ability to foster a culture of ownership, accountability, collaboration, continuous improvement, and sustainable performance. Benefits Competitive compensation: Industry-competitive salary and equity package. Healthcare coverage: 100% employer-covered medical, dental, and vision benefits, including coverage for dependents. Pension contribution: Employer pension contributions to support long-term financial wellbeing. Parental leave: 16 weeks of paid parental leave available to all new parents. Health & wellness: Dedicated health and wellness stipend. Remote work support: Stipends for remote workspace, internet, and cellphone expenses. Flexible working: Flexible working hours and location within the remote setup. Paid vacation: 21 days of vacation time. Sick leave: 80 hours of paid sick leave. Company holidays: 11 company-paid holidays. Team culture: Virtual team-building activities, lunch-and-learn sessions, and other company-wide events. Remote-first environment: Opportunity to work remotely in Canada while collaborating with an international organization.