ApplySarthiCustomer Success Manager
Smartly
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This role on the market
3,140 open customer roles across 443 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (58), Hyderabad (35).
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What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.
Customer Success Manager jobs in the United Kingdom · Customer Success Manager jobs in London · Remote Customer Success Manager jobs · Customer success jobs
Smartly has 79 open roles listed here.
- Project Manager
- Lead Product Designer
- Enterprise Sales Manager
- Customer Success Manager
- Customer Success Intern
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Smartly.
Questions you are likely to be asked
- Why do you want to join Smartly?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Success Manager at Smartly interview free →Are you a passionate Customer Success Manager with a desire to be at the forefront of the ever-evolving Digital Marketing industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between platform partners and our product development team. You’ll work at the cutting edge of a fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
As a Customer Success Manager at Smartly, you will...
- Manage and nurture your own customer accounts through day to day communication and online marketing expertise
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
- Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
- Develop and maintain excellent knowledge and skills for Smartly tool and digital marketing in general so that you're constantly able to solve customers' problems
- Build, manage and develop strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat and TikTok
- Collaborate with customers and cross-functional product teams to maintain the quick feedback loop.
We're definitely looking for you, if you...
- Possess 3+ years of paid digital advertising across platform partner
- Have experience in a customer success or similar customer-facing function
- Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
- Are comfortable in addressing technical challenges and collaborate with technical teams when needed
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into actionable insights
- Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences
- Are able to work in a hybrid capacity from our London office 3 days a week (more if you like)
- Are able and willing to travel for meetings, conferences and industry events
- Previous knowledge of Smartly or similar players is a plus
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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Listed on greenhouse · posted 2026-07-30. ApplySarthi collects openings and links to application pages; the role is advertised by Smartly, not by us.