ApplySarthiCustomer Success Manager / Senior Customer Success Manager
Payoneer
Payoneer is also hiring for this role in Lahore, Pakistan.
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This role on the market
3,439 open customer roles across 491 companies are on ApplySarthi right now, most of them in Bengaluru (62), Delhi NCR (43), Hyderabad (38).
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What customer roles keep asking for: Customer success (32%), SaaS (19%), Account management (18%), Stakeholder management (15%), Excel (14%), CRM (14%), Salesforce (12%) — counted across their open postings here.
Remote Customer Success Manager jobs · Account management jobs · CRM jobs · Customer success jobs · SaaS jobs
Payoneer has 101 open roles listed here.
- Global HR Operations Specialist - Indiadelhi ncr
- Customer Onboarding Manager, APAC (1 year contract)
- Customer Onboarding Manager, APAC (1 year contract)
- Customer Success Manager / Senior Customer Success Manager
- Backend Engineerdelhi ncr
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, Stakeholder management. Practise those questions before you sit with Payoneer.
Questions you are likely to be asked
- Why do you want to join Payoneer?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Success Manager / Senior Customer Success Manager at Payoneer interview free →About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We are looking for a talented Customer Success Manager/ Senior Customer Success Manager to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If youʼre a strategic thinker who thrives on customer delight and high impact solutions, this is your opportunity to shape the future of customer success.
Full time | Hybrid | Manila
What You’ll Do
- Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
- Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
- Build and maintain strong relationships with C-level executives and senior stakeholders.
- Develop and execute quarterly and annual account growth plans to maximize customer value.
- Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
- Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
- Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
- Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
- Identify strategic growth opportunities within existing accounts and drive long-term customer success.
Who You Are
- Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
- 5+ years of experience in Customer Success, Account Management, or B2B Sales roles.
- Data-driven with strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
- Excellent negotiation, relationship-building, and stakeholder management skills.
- Confident presenter with experience leading executive meetings and engaging senior decision-makers.
- Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
- Customer-focused and proactive, with a strong sense of ownership and accountability.
- Analytical thinker with the ability to translate customer insights into strategic actions.
- Experience using Salesforce or similar CRM platforms.
Preferred Qualifications
- Experience in Enterprise Sales or Enterprise Account Management.
- Background in Fintech, Payments, or SaaS environments.
- Familiarity with customer lifecycle management and strategic account planning.
- Knowledge in BPO or outsourcing industry in the Philippines and/or Pakistan is a plus
- Knowledge of additional APAC languages is a plus
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
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Listed on greenhouse · posted 2026-10-08. ApplySarthi collects openings and links to application pages; the role is advertised by Payoneer, not by us.