Tech Ops Engineer - Incident Management, Central Technical Operations Services (CTOS)

Amazon is seeking an exceptional Systems Engineer to join our world-class Central Technical Operations Services (C-TOS) team as an Incident Manager. As the first line of defense for maintaining high availability Basic qualifications: - Bachelor's degree or equivalent, or experience in operations management - Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent - Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows) - Experience driving collaborative projects from conception to delivery - Fluent written and verbal communication skills in English, with the ability to effectively collaborate cross-functionally. - Experience with incident management, event detection, and operational excellence in a fast-paced, customer-centric environment. - Ability to thrive in a geographically distributed, "follow the sun" coverage model, including off-hours and weekend work as needed. Preferred: - Experience with distributed computing, programs and systems - Experience in Agile or Scrum software development methodologies - Experience designing and building large-scale systems in a multi-tiered, distributed environment (Service Oriented Architecture) - Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology) - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity - Track record of effectively leading and managing cross-functional incident response efforts - Ability to collaborate closely with customers during high-pressure problem resolution, while remaining calm and focused Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.