Support Engineer, Amazon Leo Enterprise Customer Support

Amazon Leo is delivering fast, reliable internet to customers and communities beyond the reach of traditional networks. With thousands of satellites in low Earth orbit and a full-scale constellation deployment Basic qualifications: - Experience in technical support - 4+ years of experience in ISP network operations, network engineering, or internet-facing network roles with focus on system troubleshooting and technical support. - AWS Cloud Practitioner and CCNA/JNCIA certifications - Proficiency in network protocols (TCP/IP, BGP, OSPF, IS-IS, DNS, DHCP, HTTP/S) and internet troubleshooting tools (traceroute, mtr, tcpdump, looking glass, BGP route collectors, packet captures, flow analysis). - Working knowledge of AWS networking services (VPC, Direct Connect, Transit Gateway, Route 53) and the ability to troubleshoot customer connectivity into AWS environments. - Strong track record of analyzing complex technical issues on the internet, managing customer escalations through resolution, and documenting technical solutions and SOPs. - NOC/operations background with experience in incident management, escalation procedures, emergency response, and on-call support scenarios. Preferred: - AWS Certified Solutions Architect, Advanced Networking Specialty, or Azure equivalent (AZ-900, AZ-700) - CCNP (Cisco Certified Network Professional) or JNCIP (Juniper Networks Certified Internet Professional) in Routing & Switching or Data Center, or equivalent experience in ISP networks. - Experience with network automation: Python, Ansible, Terraform, NAPALM, or Netmiko. - Experience with MPLS, Segment Routing (SR-MPLS, SRv6), and traffic engineering. - Experience with network monitoring platforms (PRTG, SolarWinds, Datadog, Grafana). - Experience troubleshooting SD-WAN platforms (e.g., Cisco Viptela, VMware VeloCloud, Fortinet, Versa Networks) and/or SDN controller connectivity issues. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 95,600.00 - 160,000.00 USD annually USA, WA, BELLEVUE - 95,600.00 - 160,000.00 USD annually