Sr Manager, Programs, APAC Service Delivery

Amazon's mission is to be "Earth's most customer-centric company," and our award-winning Customer Service (CS) team is an essential part of that mission. Within CS, the APAC Service Delivery organization Basic qualifications: - 10+ years of program or project management experience - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field - 7+ years of working cross functionally with tech and non-tech teams experience - Experience working with, presenting to and influencing senior executives up to VP level - Experience leading large teams/operations, including a salaried/hourly workforce, in a rapidly changing customer service, manufacturing, production or distribution environment - Experience presenting complex ideas in writing in the form of authoring white papers, proposals, or other formal strategy documents - Experience working in a fast paced, quickly changing or international environment Preferred: - Master's degree or above in management, business administration, economics, engineering, marketing - Experience in customer-facing leadership roles, or 4+ years of Amazon experience - Speak, write, and read fluently in Japanese - Experience demonstrating leadership and people management in Customer Service or customer facing roles - Experience in program, project, product management, or leading a product implementation process Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.