QA Program Manager, Global Shared Services (GSS) Quality, Content & Learning (QCL)

As a QA Program Manager for Global Shared Services (GSS), you will support quality assurance initiatives for digital publishing campaigns within the team. You will manage straightforward QA projects tied Basic qualifications: - Bachelor's degree in a relevant field or equivalent work experience - Experience with digital asset management tools - Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization - Experience establishing processes, workflows, standard procedures and change management - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management - - 2+ years of relevant experience in quality assurance, quality programs, or a related operational area. - - Experience executing quality assurance processes and audit methodologies. - - Experience with project management tools and methodologies (DMAIC, Agile, Waterfall, or hybrid). - - Strong analytical and problem-solving skills with the ability to use data to support decisions. - - Background in graphic design, visual design, or a related creative discipline, with the ability to evaluate AV asset quality against brand and technical standards. Preferred: - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience using Microsoft Projects software - Experience with material handling systems (MHS) installation, operation and maintenance - Experience working in an analytical environment with cross-functional teams - Experience in online advertising, marketing, sales or digital media - Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience applying key financial performance indicators (KPIs) to analyses - - Bachelor's or higher degree in a relevant field (Program Management, Program Graphic Design, Visual Design, Advertising, Digital Media, Computer Science) or equivalent proven experience. - - Familiarity with quality management methodologies (Six Sigma, Lean, or similar). - - Experience in the entertainment or streaming industry. - - Familiarity with digital advertising platforms (e.g., Google Ads, social media platforms). - - Track record of creating process improvements with measurable impact at the team level. - - Experience training or onboarding new team members and facilitating knowledge-sharing activities. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.