Principal Customer Success Specialist - Business Outcomes, Customer Success Center of Excellence, AWS Specialist and Partner Organization

The Customer Success Center of Excellence (CS COE) is looking for a Business Outcomes CSS with strong technical acumen to lead strategic initiatives and streamline operational excellence across our organization. Basic qualifications: - project management certification such as PMP, Scrum, or other Agile certification - Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent - 10+ years of experience in program management, technical program management, or business operations in fast-paced, large-scale organizations - Technical understanding sufficient to communicate effectively with stakeholder and tooling teams about product-related issues and blockers without requiring translation - Strong written communication skills, including experience writing executive-level documents such as WBRs and QBRs - Experience driving adoption of tools, products, or programs, including defining and tracking usage or adoption metrics - Experience supporting or advising senior leaders Preferred: - 10+ years of leading complex, large-scale, IT, technical or engineering programs experience - 10+ years of technical program management experience - Previous experience in a Product/Technical Business Operations, or Technical Program Manager role in fast paced environments - Experience working directly with customer-facing technical teams in cloud computing, or SaaS products - Experience partnering with product or engineering teams to prioritize a backlog and drive rollout and change management - Experience establishing feedback loops with a field or customer-facing organization and turning that signal into product or program improvements - Experience owning or contributing to annual planning processes and running operational cadences such as WBRs, QBRs, or MBRs - Experience planning and executing events, offsites, or summits Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, East Palo Alto - 210,200.00 - 284,300.00 USD annually USA, NY, New York - 201,000.00 - 272,000.00 USD annually USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually