IT Support Associate II, OpsTech IT -Service Desk

About OTS ITOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries Basic qualifications: - Speak, write, and read fluently in Japanese at a business level or above (N1+) - Experience in English-language communication skills, both written and verbal - 0-1 years of IT Support or relevant experience - 0-1 years of skills in remote troubleshooting, and desktop support Preferred: - High school or equivalent - Experience with mission-critical, 24x7 operations - JLPT (Japanese Language Proficiency Test) Level 1 (N1 – Highest Level) (Basic Requirement) - Experience with ServiceNow (ITSM) ticketing platform for incident management and resolution - Prior experience in a high-volume service desk or help desk environment - Experience with remote troubleshooting tools and remote desktop support Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.