Escalation Engineer (EM), AWS Support, Escalation and Event Management

Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best for your customers? Read on...ABOUT Basic qualifications: - 3+ years of network and operating system support experience - 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience - 3+ years of database administration experience - 3+ years of software development with object oriented language experience - 3+ years of continuous integration and continuous delivery (CI/CD) experience - 3+ years of information security and compliance experience - Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience Preferred: - Knowledge of distributed computing environments - Knowledge of best practices for software deployment - Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools) - Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.