Enterprise Network Support Specialist, eero

At eero, we pride ourselves on providing every customer an exceptional experience. Our mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. Fixing Basic qualifications: - Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent, or experience in network and operating system support - Experience in managing and troublshooting network, or experience in technical support - CCNA or equivalent level networking certification, or High school or equivalent diploma - Experience in Network protocols like DNS/DHCP/TCP, or experience managing full application stacks from the OS up through custom applications and experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions - Experience writing and publishing technical documents or equivalent - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Advanced networking knowledge including VLANs, routing, switching, 802.1X, RADIUS, captive portals, multi-site and multi-WAN architecture, and wireless infrastructure (802.11). Preferred: - Speak, write, and read fluently in French, Spanish, German or Italian - Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience with automation and any version control tools and experience that includes strong analytical skills, attention to detail, and effective communication abilities - CCNP or equivalent advanced networking certification. - Experience with logging and monitoring platforms such as AWS CloudWatch, Datadog, New Relic, Splunk, or similar tools. - Knowledge of retail point-of-sale network requirements and PCI compliance considerations. - Experience managing or supporting Managed Service Provider relationships. - Familiarity with multi-dwelling unit (MDU) or bulk deployments and their associated topology challenges. - Experience deploying and supporting high-density wireless environments with 100 or more concurrent clients per access point. - Background supporting a product through early-stage launch or foundational team phases. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.