ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide Basic qualifications: - Associate's degree or above, or A+ or Network+ or Security+ - 2+ years of work in the customer service/contact center industry experience - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred: - 2+ years of professional work experience, or experience in leadership or account management positions - Experience troubleshooting and debugging technical systems, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience working with customers with a passion for delivering exceptional service - Experience in SQL or other relational databases - Knowledge of current web technologies - Knowledge of cloud computing concepts - Proven success in a fast paced support environment - Demonstrated success driving cross-functional deliverables Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, MD, Columbia - 24.90 - 43.55 USD hourly USA, VA, Arlington - 24.90 - 43.55 USD hourly USA, VA, Herndon - 24.90 - 43.55 USD hourly USA, WA, Seattle - 24.90 - 43.55 USD hourly