UM Onboarding Representative

Become a part of our caring community The Onboarding Representative supports a seamless and positive preboarding and onboarding experience for new UM Medical Directors and hiring leaders. You will serve as a primary contact throughout the onboarding process, coordinating activities, communicating requirements, and supporting the timely completion of onboarding tasks. You will work under limited supervision and apply discretion within established operational boundaries and procedures. Responsibilities include advanced and moderately complex onboarding activities that may require interpretation of policies and practices, coordination with other business areas, and resolution of issues within defined parameters. Success in this role requires advanced knowledge of onboarding systems and procedures, exceptional customer service, strong interpersonal and communication skills, attention to detail, and the ability to independently prioritize work within established timelines. Key Responsibilities Build and maintain positive working relationships with new UM Medical Directors and hiring leaders, serving as a primary contact throughout the preboarding and onboarding process. Communicate proactively and professionally through email, phone, and virtual platforms to provide information, clarify requirements, and support a positive onboarding experience. Coordinate and monitor advanced and moderately complex onboarding activities to support timely and accurate completion of required tasks. Resolve onboarding questions and issues within the scope of the role and escalate exceptions or matters requiring additional guidance. Maintain accurate, complete, and current documentation for onboarding activities and requirements. Prepare and distribute welcome communications, Day 1 information, onboarding schedules, and related materials with accuracy and timeliness. Submit and monitor access profile requests, equipment needs, and other onboarding requirements, following up with stakeholders as needed. Coordinate with internal stakeholders and partner teams to support established onboarding workflows, timelines, quality standards, and service expectations. Prioritize and manage assigned work within defined timelines while balancing multiple onboarding cases and changing needs. Apply advanced knowledge of onboarding systems, procedures, and resources to complete assignments and address moderately complex issues. Identify opportunities to improve onboarding processes, templates, communications, and materials within the assigned work area and provide recommendations. Support the implementation of approved onboarding tools, reports, system enhancements, and process improvements. Provide guidance or skills training to associates and stakeholders regarding established onboarding processes, tools, and procedures, as needed. Apply organizational policies, operational standards, and documented procedures to support consistent, accurate, and compliant onboarding practices. Use your skills to make an impact Required Qualifications High school diploma or equivalent. 3+ years experience in onboarding, provider relations, human resources operations, healthcare operations, customer service, including experience working directly with Medical Directors, physicians, or other clinical professionals. Advanced knowledge of operational systems and procedures, or demonstrated experience applying comprehensive working knowledge to varied assignments. Experience independently prioritizing multiple assignments within established timelines. Demonstrated ability to address advanced and moderately complex issues through interpretation of established policies and practices. Exceptional customer service, relationship-building, and verbal and written communication skills, with the ability to communicate professionally. Strong attention to detail, time management, and organizational skills. Demonstrated ability to navigate cross-functional processes and coordinate effectively with multiple stakeholders. Strong proficiency with Microsoft Office applications, particularly Outlook, Excel, Word, PowerPoint, and Teams, with demonstrated ability to effectively use these tools in daily operations. Ability to quickly learn and navigate onboarding, workflow, and HR systems. Flexibility to adjust work hours when needed to support physician onboarding schedules. Preferred Qualifications Associate's or bachelor's degree in healthcare administration, business, human resources, or a related field. Experience supporting physician, clinician, or healthcare onboarding. Experience using HRIS, onboarding, case management, or workflow systems. Experience providing process guidance or skills training to associates or stakeholders. Additional Information This remote position requires the candidate to work within Eastern Standard Time or Central Standard Time. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,300 - $65,900 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 11-01-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.