Trax - Level 3 Product Technical Support - Rotational Shifts

Treasury/ Payment Application Support - Swift/TRAX/Quantum – 6-8 Yrs – 24/5 Rotational Shift – Pune About the team Enhanced Application Managed Services (EAMS) team provides functional support to the FIS products and client’s Treasury and Payments business operations. What you will be doing Candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients. Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs. Recreate, document client issues and troubleshoot problems to support product quality Experience in documenting SOPs to support daily operations What you bring: 3-6 years of proven Clients Services experience in a Treasury / Banking or Financial environment. Ready to work in flexible rotating shifts. Understanding of SWIFT confirmations - MT300, MT5XX Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages Understanding of Bank statements - MT9XX and CAMT53 Knowledge of treasury operations , Cash Management, Accounting, Bank Reconciliation, Settlements, Payments. Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain Strong client interaction facing role experience Skills Ability to build, maintain strong client relationships. Excellent problem-solving skills. Able to take the initiative and work independently or in a team Strong desktop computing skills in MS office – PowerPoint, Visio and Excel Nice to have Experience in FIS Trax, Quantum applications or any Treasury Management System (TMS) application Basic understanding of IT tools and servers Understanding of database architecture What we offer you A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities – FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass