Transport Systems Analyst (TMS)

Location: Sofic Office, Mai Chi Tho, Thu Duc, HCMC Main Tasks 1. System Ownership & Support Act as the Transport System Superuser, ensuring effective delivery and support of TMS (Transport Management System) solutions Provide system expertise, advisory, and troubleshooting support across functions and locations Maintain TMS master data (customer, drivers, vehicles, rates, fuel adjustments) with high accuracy 2. Stakeholder & Vendor Coordination Collaborate with internal stakeholders (Customer Experience, Transport Operations, Product teams) to ensure system alignment with operational needs Work closely with external vendors to define and deliver TMS requirements Build and maintain strong stakeholder engagement across all levels 3. TMS Implementation & Enhancement Represent business operations during TMS implementation projects in Vietnam Ensure operational requirements are fully captured and reflected in system design and rollout Conduct gap analysis, define functional specifications, and contribute to solution design Support UAT (User Acceptance Testing), training, and implementation timelines Manage system enhancements based on business needs and operational feedback 4. Business & Commercial Support Support pre-sales activities, RFQ, and solution design for transport systems Contribute to system demonstrations and high-level solution scoping Ensure proper and efficient usage of TMS across operations 5. Performance & Continuous Improvement Drive system stability, error reduction, and process standardization Identify opportunities for cost reduction and network optimization through system usage Monitor and improve customer satisfaction through system-driven improvements 6. Training & Culture Development Identify training needs and deliver system training to users Promote best practices and standard processes across teams Drive a high-performance, continuous improvement culture within transport operations Requirements: Experience & Background - 1–2 years of experience in Operations Excellence, Transport Systems, or related fields - Experience working in large organizations with multiple stakeholders and cross-functional teams - Exposure to TMS/transport systems implementation or support is preferred Skills & Competencies - Strong stakeholder management and influencing skills - Ability to analyze data and generate fact-based insights for decision-making - Strong problem-solving skills with the ability to handle ambiguity - Good project management capability with a proactive, execution-driven mindset - Strong presentation and communication skills Language & Personal Attributes - Good command of English and Vietnamese (both written and spoken) - Ability to work independently and collaboratively in a team - High level of integrity and professional ethics Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .