Sr. Director, Network Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Senior Director, Network Operations About the Role The Senior Director of Network Operations is a strategic and transformational leadership role responsible for evolving the network operations organization into a modern, automation-driven, and highly reliable function. This leader will drive the maturation of people, process, and technology while delivering resilient, scalable, and business-aligned network services. The role partners closely with Network Engineering, Security, Application Teams, and Business Stakeholders to ensure operational excellence, accelerate innovation through automation and AI, and continuously improve service quality and user experience. What You’ll Do Organizational Transformation & Maturity Lead the transformation of Network Operations into a proactive, data-driven, and automation-first organization Establish and execute a multi-year maturity roadmap across people, process, and technology Standardize operating models, governance, and service delivery frameworks (e.g., ITIL-based practices) Build a culture of accountability, continuous improvement, and operational excellence Automation, AI, and Operational Innovation Drive adoption of automation (NetDevOps, AIOps, self-healing capabilities) to reduce manual effort and improve reliability Leverage AI/ML for predictive analytics, anomaly detection, and incident prevention Implement intelligent observability and event correlation to enhance signal-to-noise ratio Champion “zero-touch” operations and continuous optimization of operational workflows Service Delivery & Foundational Capabilities Own the delivery and continuous improvement of core network services (LAN, WAN, Wi-Fi, Cloud Networking, Data Center Connectivity, Edge) Define and manage service catalogs, SLAs/XLAs, and performance metrics Ensure scalability, resiliency, and availability aligned with business requirements Drive service standardization and simplification to improve adoption and supportability Incident, Change, and Problem Management Establish best-in-class Incident, Change, and Problem Management disciplines Reduce mean time to detect (MTTD) and mean time to resolve (MTTR) through tooling, automation, and process optimization Lead major incident response, including executive communications and root cause accountability Drive systemic problem management to eliminate recurring issues and improve stability Partner with engineering to ensure effective change planning, risk mitigation, and release quality Cross-Functional Partnership Collaborate with Network Engineering to operationalize new technologies and ensure supportability by design Partner with Security teams to maintain compliance, risk posture, and incident response alignment Engage application and business teams to align network services with business outcomes and user experience goals Act as a key interface between operations, product owners, and executive stakeholders. People Leadership & Talent Development Build and lead a high-performing global team with a focus on capability development and future-ready skills Drive talent strategy, including upskilling in automation, cloud networking, and AI-driven operations Foster a culture of empowerment, innovation, and continuous learning Align team objectives with organizational priorities and measurable outcomes Metrics, Reporting, and Continuous Improvement Define and track KPIs/KRIs to measure operational performance, service quality, and transformation progress Provide executive-level reporting on operational health, risks, and improvement initiatives Use data-driven insights to prioritize investments and drive continuous improvement Benchmark capabilities against industry best practices Other duties may be assigned as needed to meet Company goals Minimum Qualification 12+ years in IT/Network Operations, with 5+ years in senior leadership roles Proven track record of leading large-scale operational transformation programs Experience implementing automation, AIOps, or similar advanced operational capabilities Strong background in enterprise network environments (on-prem, cloud, hybrid) Preferred Skills Deep understanding of ITIL frameworks (Incident, Problem, Change Management) Experience with observability platforms, automation tools, and network management systems Strong business and stakeholder engagement skills Ability to align technical operations with strategic business objectives Data-driven mindset with focus on measurable outcomes Leadership Competencies Strategic thinker with execution discipline Change agent with the ability to influence across organizational boundaries Strong communicator with executive presence Focused on outcomes, simplification, and continuous improvement Success Measures Measurable reduction in MTTR, incident volume, and repeat issues Increased automation coverage and reduced manual intervention Improved service reliability and customer satisfaction (SLAs/XLAs) Successful deployment of AI-driven operations capabilities Enhanced team engagement, capability growth, and retention. Work Model / Physical Requirements We are Flex and Connect with 2 days a week in office We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $151,200 - $201,600 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!