Services Quoting Analyst

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. At Ciena, the Analyst, Renewal Services Quoting role helps drive the success of the services business through accurate, data-driven maintenance and renewal quotations. This position collaborates across global teams to deliver high-quality proposals, identify revenue opportunities, and improve quoting processes. The role contributes to customer satisfaction, operational efficiency, and business growth. How you will make an impact: Collaborate with geographically diverse teams to deliver services quotations within defined timelines. Analyze customer installed base data, service support metrics, and account inputs to develop quote packages aligned with commercial guidelines. Identify up-sell opportunities and present available service options that address customer requirements. Create and manage maintenance proposal collateral and maintain accurate documentation repositories. Evaluate current quoting tools and processes and drive continuous improvement initiatives with cross-functional teams. Identify customer inventory true-up opportunities that enhance maintenance revenue. Ensure services quotations align with Opportunity Management Process (OMP) guidelines. The must haves: Education: Bachelor's degree in engineering, business, finance, or a related field. Experience: 5+ years of experience in services quoting or a related role, preferably within the telecommunications or networking industry. Application of data analysis to develop accurate and competitive service quotations. Attention to documentation quality and data accuracy in quotation development. Utilization of verbal and written communication skills in cross-functional and customer-facing interactions. Demonstrated collaboration with stakeholders across multiple functions and organizational levels. Application of organizational and prioritization skills in deadline-driven environments. Nice to haves: Education: MBA OR Bachelor's degree in engineering, finance or related field. Experience: 3+ years of experience in a business planning, pricing, or metric-type costing environment. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.