Senior Specialist I, Business Operations

Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading! Our Perks: • Competitive Salary and Performance based incentive plan for all levels • Employer paid Medical and Dental coverage from day one • Group RRSP plan that helps you save for the future • Fantastic employee discount on all Samsung products • Tuition Reimbursement to keep you learning • Employee Referral program- we want great talent like you! • Virtual Pet Care-to ensure the well-being and health of your beloved furry companions • Additional Well Being Days for better work life-balance! The Senior Specialist is responsible for directing and monitoring activities related to product sales, pricing, and reverse logistics for Samsung products. The overall goal of the position is to effectively ensure timely processing of return requests, on time appeal processing, proper communication between stakeholders (Customers, Delivery Agents, SECA Teams, Carriers, and Warehouses), and maintain accurate documentation in Samsung’s systems. The position will be responsible for the creation of SOPs, implementation, and outward training, as appropriate. They will ensure that the policies and procedures set out by Samsung HQ are followed and continuously managed to. Role and Responsibilities Essential Duties and Responsibilities: · Monitor and action outstanding return requests, as initiated · Daily execution of the reverse logistics processes for customers’ orders supporting a minimum target achievement for associated KPI’s · Subject matter expert for Reverse Logistics within SECA and partner systems · Managing to and publishing essential KPI’s · Coordinate with SECA’s respective teams for RA (Return Authorization) approvals · On-site resolution of returns at SECA’s 3PL warehouse, as required · Partner with SECA Finance for claims / appeals processing on lost units or discrepancies · Work with SDSCA Team to ensure accurate scheduling and BOL creation in TMS. · Ongoing communication with SECA sales representatives and customers regarding return orders · Assist in process improvement projects in areas such as Pricing, FFP, RDD/DF, FOC/EP and Sales Portal, as required · Assist in the creation of manuals and standard operating procedures · Assist in training on processes and procedures, to ensure they are correctly followed · Assist in pricing updates for all divisions, and maintaining EDI orders from customers, as required · Ad-hoc reporting and various duties as required Skills and Qualifications Education: Post-secondary education and or equivalent work experience is required Membership in good standing with an accredited supply chain / logistics designation or similar is an asset Knowledge: Customer relationship management skills. High proficiency in SAP/ERP (SD Module and MM Module) required Highly proficient in Excel, Word, PowerPoint and other office products High working knowledge of Last Mile Delivery networks and carriers within Canadian market Experience in relatable consumer market and SKU mix in Canada is an asset Excellent written and oral communication skills Data retrieval, manipulation, and analysis experience with demonstrable, verifiable output and report creation is required Experience: Minimum 1-3 years of related reverse delivery experience in logistics Customer Service Skills Consumer market familiarity in Canada The salary range for this role is expected to be between $60,000 to $82,500 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy. The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks. Samsung is an equal employment opportunity employer. Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process. We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted. 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