IT Operations & Cybersecurity Specialist

Accountabilities: IT Administration: Provision and manage user accounts, groups, permissions, and licences across Microsoft 365 or Google Workspace, ensuring secure and efficient access to business applications. Endpoint Management: Prepare and onboard Windows and macOS laptops into mobile device management (MDM) platforms, coordinate remote device handovers, and maintain appropriate device configurations. Technical Support: Handle first-line support requests, including password resets, access issues, and routine troubleshooting, while escalating more complex incidents when necessary. IT Maintenance and Monitoring: Conduct weekly maintenance checks covering software patch status, backup logs, security alerts, and general system health to help maintain reliable operations. Documentation and Process Improvement: Document technical fixes, standard operating procedures, and runbooks to improve consistency, knowledge sharing, and operational efficiency. Cybersecurity Projects: Dedicate approximately 20% of your time to security-focused initiatives, including CVE research and briefings, laptop hardening scripts, incident-response playbooks, and ISO 27001 checklist development. Continuous Improvement: Identify opportunities to streamline IT workflows, strengthen security practices, and improve service delivery across a distributed client environment. Requirements Professional Experience: At least two years of hands-on experience in IT operations, helpdesk support, systems administration, or a comparable technical role. Cloud Administration: Practical experience administering Microsoft 365 or Google Workspace, including user and group management, security policies, permissions, and basic troubleshooting. Endpoint Management: Familiarity with MDM solutions such as Microsoft Intune, Jamf, or equivalent platforms, including device enrolment and configuration. Scripting and Automation: Proficiency in at least one scripting language, such as PowerShell, Bash, or Python, with the ability to automate routine tasks and improve operational workflows. Communication Skills: Strong written and spoken English, with the ability to document technical processes clearly and collaborate effectively with distributed teams. German language skills are an advantage. Remote Working Readiness: A reliable internet connection, a professional remote working environment, and the ability to work independently across different time zones. Personal Attributes: A proactive, organised, and detail-oriented approach, with strong troubleshooting skills, sound judgement, and a willingness to learn and take ownership of responsibilities. Preferred Qualifications: Microsoft 365 Administrator Expert, Microsoft 365 Endpoint Administrator, or Google Workspace Administrator certifications are advantageous. Security Knowledge: Exposure to cybersecurity and compliance frameworks such as ISO 27001, SOC 2, or similar standards is a plus. Benefits Competitive Compensation: Hourly compensation within the advertised range of €10–€18, with the original role description specifying a typical rate of €12–€16 per hour, paid in euros. Fully Remote Work: Work remotely from anywhere. Autonomy and Ownership: Take responsibility for your area of work, manage your tasks independently, and contribute directly to operational improvements. Professional Development: Build practical cybersecurity experience through hands-on projects involving vulnerability research, endpoint hardening, incident response, and compliance. Career Growth: Opportunity to expand your responsibilities and progress into a broader role as the team grows. Flexible, Asynchronous Culture: Benefit from an async-first working environment, with occasional video meetings scheduled during hours compatible with Central European Time (CET). Practical Security Experience: Develop your technical capabilities while working across IT administration, endpoint management, automation, and security operations.