Senior AI Engineer - Process Excellence & Intelligence

Job Description & Summary We are a team that turns complexity into opportunity. We look for the curious and collaborative – ready to commit to growth, think boldly and make an impact from day one. SHAPING TOMORROW Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today's toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most. We are looking for an experienced Senior Operations AI Engineer (Senior Associate level) to join our Process Excellence & Intelligence team in Athens, within our broader Business Operations team. Our mission is to help clients understand, reimagine, and continuously improve their operations through business-led and data-driven approaches, supported by technology, that deliver measurable and sustainable benefits. You will sit at the intersection of AI engineering and operational excellence — identifying and translating identified process improvement opportunities into intelligent, autonomous systems that monitor, reason, and optimize operational environments. You will combine cutting-edge AI capabilities with deep business process understanding to operationalize transformation initiatives and act as the go-to technical authority for your team and clients alike. Our team supports organizations across a range of sectors, including Energy, Manufacturing, Financial Services, and the Public Sector, throughout their operational excellence transformation journey - from strategy to execution. We help our clients achieve superior customer experiences, greater cost efficiency, productivity gains, and sustainable improvements in organizational performance. MAKE A REAL IMPACT Client Engagements & Business Development Own technical project deliverables and presentations on client-facing engagements Guide clients on AI adoption, feasibility, and implementation approach across operational transformation initiatives Contribute to proposal development and opportunity shaping with AI and technical perspectives Present AI-driven recommendations and implementation strategies to senior client leadership Process Excellence Translation & AI Solution Design Translate process analysis findings and improvement opportunities into intelligent AI-powered solutions that operationalize recommendations and enable autonomous optimization of business workflows Work with process mining and AI-driven insights to understand operational patterns and recommend AI solutions to address inefficiencies Build intelligent technical solutions and AI-enabled platforms that support transformation and automation initiatives AI Engineering & Intelligent Systems Build and deploy ML models using PyTorch, TensorFlow and Scikit-learn for operational optimization Develop agentic AI tools with LangChain, LangGraph, AutoGen or CrewAI that autonomously monitor, reason and recommend actions Design multi-agent systems with RAG pipelines, vector databases and tool-calling architectures for end-to-end operational workflows Deliver production-grade AI systems — APIs, ML pipelines and cloud deployments on Azure, AWS or GCP using Docker and Kubernetes Leverage AI-assisted development tools like Cursor, Claude and GitHub Copilot to accelerate prototyping Implementation & Technical Leadership Support clients throughout the implementation and adoption of AI-powered solutions Collaborate effectively across process excellence teams, clients, and stakeholders to build trusted relationships and drive adoption Lead technical decision-making and act as the primary AI engineering advisor for the team Mentor team members and lead knowledge-sharing initiatives to build AI capability across the organization WHAT YOU BRING MATTERS Excellent academic background from a top-tier university in Computer Science, Engineering, Data Science, Mathematics, Business Administration, or related field 2-5 years of professional experience in ML engineering, AI systems, agentic AI, or operational transformation with demonstrated technical leadership GenAI & AI Frameworks: Strong proficiency with LLMs, prompt engineering, RAG architectures, and agentic AI frameworks (AutoGen, CrewAI or similar) Programming & Development: Python (preferred); ML frameworks (PyTorch, TensorFlow, scikit-learn); AI-assisted development environments (Cursor, Claude, GitHub Copilot or similar) Data & Cloud: Solid understanding of databases, SQL, data engineering; experience with cloud platforms (Azure preferred; AWS/GCP also valuable) Business Intelligence: Experience with data visualization tools (Power BI, Tableau, advanced Excel) and process mining applications Process & Domain Knowledge: Familiarity with business process management concepts and ability to translate process improvements into technical AI requirements Languages: Fluency in Greek and English, with ability to explain complex technical and operational concepts to diverse audiences Core Competencies: Strong organization skills, adaptability to dynamic environments, exceptional collaboration and communication, critical thinking, and commitment to high-quality work Military services fulfilled where applicable Strong Advantage Experience designing and delivering end-to-end enterprise AI integrations (ERP, SAP, Oracle, Microsoft Dynamics) Experience with multi-agent system design and autonomous workflow orchestration Familiarity with MLOps platforms (MLflow, Kubeflow, Azure ML) Hands-on experience with low-code/no-code platforms and workflow automation (n8n, Microsoft Power Platform, UiPath or equivalent) MBA or Postgraduate degree in Business, Operations, Data Science, or related practices BRING YOUR BEST, EVERYDAY Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you. What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means: Your work life-balance supported by a hybrid working model Your creativity sparked in collaborative office spaces Your career growing through local and global opportunities Your development advanced with continuous learning and professional certifications Your well-being cared for with extra leave days and wellness initiatives Your perspective valued in an inclusive team where your impact matters Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high – and together we surpass them. We redefine possibilities for our clients and communities. Challenge accepted? Our circle of connection matters - it’s at the heart of what we do. Click here (PwC life) All applicants will be acknowledged and treated in the strictest confidence.