Senior Capacity Intelligence Analyst, Network Strategy & Performance

As Senior Capacity Intelligence Analyst, you will own end-to-end network planning for Amazon's Customer Service network, including outsourced (Global Outsourcing) sites. You will work at the intersection Basic qualifications: - 5+ years of tax, finance or a related analytical field experience - 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience - Bachelor's degree - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL - Experience making business recommendations and influencing stakeholders Preferred: - Master's degree in quantitative field or Business Administration. - Lean Six Sigma Green Belt or Black Belt certification. - Demonstrated experience building automation solutions using Python, R, or similar tools. - Understanding of regional labor dynamics, outsourcing models, and multi-timezone stakeholder management. - Experience presenting analytical recommendations to director or VP-level audiences. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.