Salesforce Business Analyst, Senior Associate

Line of Service Advisory Industry/Sector Not Applicable Specialism Salesforce Management Level Senior Associate Job Description & Summary We’re growing our Salesforce Practice, creating new opportunities for exceptional people to join the team at the Associate level. We are looking for future leaders who want to build deep Salesforce expertise, guide clients through their transformation, and be part of a winning, collaborative team. Build deep Salesforce expertise early in your career. At PwC, you’ll work closely with, and be mentored by, some of the strongest consultants in the Salesforce ecosystem, who will share their knowledge and give you meaningful challenges to solve as you build new skills in a collaborative and fun environment. The next generation of Salesforce professionals is critical to our success, which is why we’re seeking the very best Salesforce functional consultants at PwC. As a Salesforce Business Analyst, Senior Associate, you will be the bridge between business stakeholders and technical teams, helping clients turn their goals into working Salesforce solutions that fit their workflows. You will engage directly with clients to understand their requirements, facilitate workshops, and shape and configure Salesforce solutions across the full software development lifecycle. The Opportunity As a Salesforce Business Analyst, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Lead requirements gathering sessions with business and operational stakeholders Engage with clients and stakeholders to understand business needs, goals, and pain points Plan and facilitate discovery, requirements, and design workshops Translate business needs into user stories, acceptance criteria, process flows, and functional requirements Configure Salesforce solutions using declarative, low-code tools to support business workflows Work across the software development lifecycle, including design, build, testing, validation, deployment, and change management Maintain traceability artifacts that support delivery governance Collaborate with developers, architects, and UX consultants to shape end-to-end solutionsEnsure solutions align with enterprise standards and delivery best practices Use AI-enabled tools, including vibe coding and Salesforce AI capabilities, to accelerate delivery while applying human review and sound judgment What You'll Bring Your skills, knowledge, and experiences are what set you apart. Here's what we look for: 2+ years of experience with the Salesforce platform (analysis and/or configuration) Bachelor’s degree in business, commerce, information systems, computer engineering, or computer science Requirements gathering and stakeholder engagement User stories, acceptance criteria, and process documentation Salesforce data models and workflow configuration Strong client-facing skills, including understanding requirements, managing stakeholders, and communicating clearly Experience facilitating workshops and guiding clients to decisions Solid understanding of the software development lifecycle, including requirements, design, testing, deployment, and change management Working knowledge of the Salesforce platform and data model, with hands-on experience configuring declarative tools such as flows, objects, fields, page layouts, and security Practical experience using AI-enabled tools, such as vibe coding and Salesforce AI capabilities, with clear expectations of human review Experience working in cross-functional, diverse consulting or delivery teams Salesforce certification such as Administrator, Business Analyst, App Builder, or Service Cloud Consultant, or the motivation to pursue one This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders. The salary range for this position is $87,700 - $137,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date August 21, 2026 We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process. The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html). Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi. L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).