Sales Administrator I

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics and toxicology. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: • Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity As the Sales Administrator I, you will be responsible for customer interaction while demonstrating high levels of support and time management skills. What You’ll Do • Respond to customer and employee tickets provided through our queue system. • Schedule FedEx pick-ups for customers by calling the FedEx service line, investigate missed FedEx pick-ups and assist clients with auto pick-up requests. Respond to original ticket for resolution. • Email clients Account Update/Change forms to gather new, updated customer data. Provide the form to customers and follow up with customers on a preset schedule to receive data back from the customer in a timely fashion. • Email correspondence with customers and employees on general office matters with direction and training provided by the Customer Service Manager. • Generate quotes and other customer-facing sales documents, including price schedules. • Perform price and trend analysis in Excel with direction and training provided by the Sales Director. • Conduct research projects on United States state and local governments and complete outbound clinic call projects as needed. • Observe legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA). • Perform other duties as assigned. Requirements • Completed at least 2 years in College or with an Associate or Bachelor’s Degree. • Medical or non-medical course. • Open to all applicants with or without work experience. • Possess characteristics such as adaptability to the working environment, analytical or logical reasoning, consistent performance, discipline, and understanding the importance of individual work to company stability. • Basic Excel, Word and Outlook experience required. • Strong computer/software skills. • Detail-oriented. • Must be flexible to work on a night shift (between 6:00 PM and 10:00 AM Philippine Standard Time). • Must be amenable to work overtime or during rest days when business requests additional paid hours. • Must have strong oral and written communication skills. • Willing to work a graveyard shift with a fixed working schedule... Location This position is based in the Philippines. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)