Regional Lead, Workplace Experience Lead

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job summary The Regional Lead, Workplace Experience Lead is a strategic leadership role responsible for shaping and advancing workplace experience programs across a defined region. This role partners closely with cross-functional teams to design and deliver hospitality-led, human-centric and digitally enabled workplace experiences that support employee engagement, productivity, wellbeing and business performance. The role helps create value through lasting partnerships, leads with a service mindset and contributes to JLL’s purpose to shape the future of real estate for a better world. The role also reflects JLL’s commitment to teamwork, ethics and excellence, while helping teams deliver sustainable outcomes and memorable workplace experiences. Key responsibilities Build and deliver regional workplace experience strategies that elevate employee and guest experiences. Partner with account leadership and key internal stakeholders to identify opportunities to grow, standardize and scale workplace experience programs and services. Collaborate with teams across sales, solution development, consulting, technology, facilities management, engineering and sustainability to align strategies with business objectives. Lead regional consistency in hospitality-driven services, including reception, concierge, guest services, community management, amenities, wellbeing, food services, and meetings and events support. Apply a digital-first and human-centric approach to workplace services, programs and service delivery. Develop business plans that improve employee engagement, increase productivity, reduce cost, mitigate risk and create measurable value. Establish clear and achievable goals for workplace experience teams and support strong performance against service, team and budget objectives. Contribute to product development and workplace enhancements through regular operational insight, feedback and collaboration. Strengthen service delivery through training, coaching and story telling that inspires high standards and a culture of exceptional service. Foster mutual trust, respect and collaboration across teams, while promoting sound judgement, integrity and effective decision making. Monitor service performance, including third-party vendor performance related to soft services delivery. Proactively identify risks, escalate issues appropriately and support a culture of continuous improvement and innovation. Ensure clear communication of expectations, objectives and service standards across the region. Perform additional duties as required. Required qualifications Bachelor’s degree. Eight or more years of experience in hospitality soft services, facilities management, workplace experience, or operations. Strong experience leading workplace experience or hospitality-focused programs in complex, multi-site environments. Proven ability to build strong partnerships and influence stakeholders across multiple functions and levels. Strong analytical and financial acumen, with the ability to assess situations, interpret data and develop practical solutions quickly. Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with senior stakeholders and broader teams. Demonstrated ability to lead teams through change, standardization and service improvement initiatives. Strong interpersonal skills with a highly collaborative and relationship-driven approach. High level of integrity, initiative and sound judgement. Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Visio, Outlook and Access. Preferred qualifications Experience in workplace strategy, commercial real estate, employee experience, or integrated facilities management. Experience designing or leading hospitality-led workplace programs across regional or global portfolios. Knowledge of service delivery models, amenity strategy, community building and workplace activation. Experience developing customer experience training plans and service excellence programs. Familiarity with digital workplace tools and technology-enabled service delivery. Experience working in matrixed organizations and partnering with cross-functional business teams. Understanding of sustainability, wellbeing and inclusive workplace practices that support long-term business outcomes. Location: On-site –Bengaluru, KA, Navi Mumbai, MH, Pune, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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