Network Operations Engineer

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. As a Network Operations Engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service issues, network optimization, and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live, work, and play. We are a 24x7 highly visible Operations environment that performs troubleshooting, configuration changes, drive issues to resolution, and related functions. Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance. Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations. Performing triage, fault isolation, and remediation of network events. Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices. Escalating issues to the appropriate internal/external engineer teams for resolution. Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy supporting the rotational needs of a technical environment. What we’re looking for... You’ll need to have: Associate’s degree or two or more years of work experience. Three or more years of relevant experience required, demonstrated through work experience and/or military experience. Willingness to work rotating shifts including weekends and holidays. Hands-on experience at the packet-optical boundary, including OTN tributary mapping (ODU0/ODU2/ODU4), coherent DWDM transport (100G/400G), and the integration of IP/MPLS services over optical infrastructure. Experience troubleshooting cross-layer faults, tracing packet-layer symptoms to physical layer root causes, and to coordinate restoration across optical and IP domains. Familiarity with how optical circuit faults correlate to packet-layer service impact. Ability to recognize symptoms at the IP layer (BGP session drops, traffic reroutes) that originate from underlying DWDM or OTN impairments, and to communicate effectively with operations teams during joint troubleshooting. Even better if you have one or more of the following: A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline. Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers. Experience with vendor platforms that support converged packet-optical architectures preferred. Computer support experience, including troubleshooting PC hardware and configurations. Vendor management experience. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.