Manager, Product Commercialization - SME Solutions (LAC)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Commercialization - SME Solutions (LAC) At Mastercard, we have a compelling opportunity to scale a high-value Services business for our Commercial customers—extending the success of our Consumer model across Commercial & New Payment Flows (CNPF). We are seeking a strategic and entrepreneurial Manager, Services to help drive this ambition in the Latin America & Caribbean region. This role will lead the development and execution of the SME Services strategy, helping define and activate a strong go-to-market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across CNPF. Partnering closely with Product, Sales, Delivery, and Mastercard account teams, this manager will support pipeline growth, deliver customer-centric solutions, and drive disciplined execution. Key Responsibilities The candidate will be responsible for supporting the LAC region to: - Lead the development and execution of the SME Services strategy across LAC, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities. - Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth. - Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post-sale execution and client outcomes. - Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time-to-value. - Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market-facing forums as appropriate. Qualifications: - Bachelor’s degree required; an advanced degree is preferred. - Experience in product commercialization, go-to-market strategy, management consulting, financial services, account management, business strategy, or a related field. - Demonstrated experience bringing products, services, or value propositions to market across complex, multi-market environments. - Strong understanding of commercialization, go-to-market execution, and value proposition development. - Experience in the payments, fintech, or financial-services industry is strongly preferred. - Experience working with financial institutions, fintechs, commercial payments, or SME-related solutions is an advantage. - Strong stakeholder-management skills and the ability to influence outcomes without direct authority. - Strong execution capability, including the ability to create structure, navigate ambiguity, and drive cross-functional initiatives. - Excellent communication skills with the ability to build compelling commercial narratives. - Comfortable operating across global, regional, and market teams in a highly matrixed organization. - Professional fluency in English and Spanish is required. Portuguese is preferred. - Availability to work from the office three days per week. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.