Manager, Intelligent Automation

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Manager, Intelligent Automation We are looking for an Intelligent Automation Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. This is a senior developer role, one level below the P3 Senior Manager. The core role responsibilities are helping us build out the Automation capability for the organization — spanning RPA and Gen AI-enabled automation — and supporting the design, delivery, and maintenance of these solutions for our customers, as well as supporting the delivery of a broader array of technology initiatives for JBS. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose The Intelligent Automation Manager for JBS role requires working collaboratively with teams and sponsors to design, build, and support automation solutions of varying size and complexity - primarily RPA, with growing exposure to Gen AI-enabled automation. This role will utilize technical and change management principles and tools to focus on driving financial results for assigned workstreams, ensuring deliverables are tangible and well-constructed, with the lead providing overall technical direction. What This Job Involves Responsible for design, development, run support and maintenance of RPA solutions Be a subject matter contributor in Automation - primarily RPA technologies (Automation Anywhere A360 & Power Platfrom), but also other low code/no code technologies and Gen AI-enabled automation - from a design/delivery/maintenance perspective Be accountable for the design, development, and execution of the RPA and Gen AI-enabled automation solutions assigned to them Design, develop, and implement RPA solutions using Automation Anywhere A360 to streamline processes and maximize efficiency Design automation processes as per the operational needs of the organization, using Workload Management for scalability Scripting/coding in the RPA tool to resolve automation issues Review code and design for peer solutions, providing input on development and systems integration Configure new automations with efficient and easily understandable automation tools Document automation procedures Collaborate with RPA Governance on best practices and code reviews Contribute to training businesses on the use of RPA technologies and automation best practice Participate in technical discussions and help develop strategies to solve technical challenges Perform root-cause analysis for errors/incidents Support the identification of the over-arching framework to deliver RPA and Gen AI-enabled solutions from inception to maintenance and ongoing monitoring of digital worker performance Work closely with technology to support a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements, including basic prompt-related considerations for Gen AI-enabled automations Build and maintain effective communications with key stakeholders, cross functional leaders and project team members Be accountable for delivering agreed internal client benefits for their assigned automations Coach and guide developers where necessary Contribute to a culture of process re-engineering into automation and Gen AI-enabled solution design Model and develop robotic process and Gen AI-enabled solutions to reduce manual processes and improve employee productivity Apply best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst contributing to the broader capability, including flagging inconsistent or unreliable Gen AI outputs for review Support governance and regular report-out to help achieve defined outcomes within defined timeframes The Candidate The successful candidate will combine the ability to work with multiple teams/workstreams with prior experience delivering the benefits of transformational change. The candidate needs a demonstrable and highly technical mind-set, strong design acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key. Experience Extensive professional experience in a technology delivery role, ideally with exposure to a top-tier strategy consulting firm and/or a firm with a well-established transformation agenda Previous roles include hands-on Technical Delivery experience in a global company with similar size to JLL At least 5+ years of experience which includes RPA, Gen AI, prompt engineering, and programming RPA platform experience: extensive hands-on experience with Automation Anywhere A360 (Control Room, bot development), plus experience with Power Automate/Power Platform, with certifications is a plus Experience with Gen AI tools/tech implementations, including LLM-based prompting and familiarity with enterprise Gen AI platforms (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI) Preferred exposure to agentic AI concepts or Automation Anywhere's Agentic Process Automation (APA) platform Experience with Run support Direct experience contributing to major international business transformation projects Strong technical and analytical skills are essential Diverse industry and functional backgrounds gained through consulting or elsewhere Ability to train / transfer learning and skills to junior developers Strong interpersonal and communication skills Needs to demonstrate credibility in having delivered automation solutions as part of a design and implementation programme Technical Skills Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management Control room administration knowledge (Automation Anywhere A360) Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes Experience in handling Change Requests and Incidents, and experience in change management process Knowledge of SDLC and Agile development Good working experience with all types of applications and APIs for RPAs Good working experience with document automation and other OCR tools, including Gen AI-powered document processing Experience of Database, Python/VB scripting and Excel VBA Knowledge of Agile Tools like Azure DevOps or JIRA To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground Contributing to a central capability to deploy Automation at scale and quality Gen AI & Prompt Engineering Solid, hands-on prompt engineering skills for business automation use cases: data extraction, document classification, content generation, and decision/validation logic Familiarity with prompt optimization techniques: few-shot learning, chain-of-thought prompting, role-based prompting, context management, etc Understanding of hallucination risk and output-validation strategies for production use Experience integrating LLM APIs (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI, AWS) into automation workflows Working knowledge of retrieval-augmented generation (RAG) concepts for grounding Gen AI outputs in enterprise data Change / Leadership Skills Influencing and Team work: ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others Technical Depth: strong working knowledge of the Automation Anywhere platform and Gen AI tooling; able to solve non-trivial technical problems independently and knows when to escalate to the next level Analytical Skills: has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change Character: high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach Work with stakeholders to ensure understanding and support for proposed solutions Collaborate with other Divisions, senior leaders and support functions (often across different geographies) Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management Behavioral Competencies Think Big: thinks strategically, simplifies the complex, solves complex problems, sees the big picture Drive Change: thrives on change, learning agility, intellectually curious, appetite for risks, digital drive Helps Others: builds relationships, actively collaborates, helps others succeed Get It Done: acts decisively, drives results, passion to win, takes ownership, accountable, resilient Business First: focuses on customers and clients, business/financial acumen, JLL first Inspire: inspires others, creates vision and strategy, energizes others Location: On-site –Hyderabad, TS Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. 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