Lead Software Engineer, Conversational Agent Platform

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role Summary: The Lead Full Stack Software Engineer will design and build scalable, cloud-native web applications that support conversational AI experiences across athenahealth workflows. This role blends front-end and back-end engineering with platform thinking, helping shape the technical foundation for new products and capabilities. Based in Austin, TX and offered as a hybrid role, this position will report to the Senior Engineering Manager. Team Summary: The Conversational Agent Platform team builds the platform and guardrails for safe, intelligent conversational AI across Patient Experience workflows and channels. Teams across the organization are building conversational agents; this team provides the foundation they build on — including the infrastructure that hosts those agents, the interfaces that configure them, and the evaluation tooling that helps determine whether they are performing effectively. This is a new team with a strategically important charter. Many of the solutions we will deliver are still being defined, so this role will help shape both the technical direction and the operating model for the platform. The team is responsible for creating reliable, extensible services and experiences that support rapid experimentation while maintaining security, observability, and system quality. Essential Job Responsibilities: Develop and maintain full stack software solutions using React, TypeScript, Java, and Spring Boot (WebFlux) to support conversational AI platform capabilities. Design and implement scalable APIs, user interfaces, and backend services that enable internal teams to configure, manage, and evaluate conversational agents. Build and optimize data access patterns using PostgreSQL (Postgres) with pgvector to support retrieval, similarity search, and other AI-related data workflows. Integrate and operate distributed caching and state-management patterns using Redis to improve application performance and reliability. Collaborate with product, design, and engineering partners to translate platform requirements into maintainable technical solutions. Contribute to platform architecture decisions for service boundaries, API design, observability, deployment patterns, and operational resilience. Work with containerized workloads and deployment pipelines using Kubernetes and Helm to support repeatable releases and scalable environments. Implement telemetry, tracing, logging, and performance monitoring practices using OpenTelemetry to improve system visibility and support incident response. Evaluate and integrate AI development workflows and tooling, including LangChain4j, to improve engineering productivity and support responsible platform capabilities. Apply AI tools and techniques in day-to-day engineering work and help the team identify practical ways to use AI to improve delivery, code quality, and evaluation workflows. Additional Job Responsibilities: Participate in technical design reviews and code reviews across team-owned services and user experiences. Support incident triage, root-cause analysis, and follow-up improvements for production issues. Help define engineering standards, reusable patterns, and documentation for the team’s platform. Mentor other engineers through pairing, feedback, and knowledge sharing. Help improve CI/CD practices and release processes. Assist with proof-of-concept work to assess emerging technologies and architectural approaches. Partner with cross-functional teams to align delivery with customer needs and platform strategy. Expected Education & Experience: Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. 8 to 15 years of professional software engineering experience, including full stack application development. Strong experience building production applications with React and TypeScript. Experience developing production-grade backend services in Java and Spring Boot, including WebFlux or other reactive programming patterns. Experience designing and maintaining APIs and services in cloud-native environments. Hands-on experience with Postgres, including working knowledge of pgvector or other vector-search approaches. Experience using Redis for caching, performance optimization, or distributed application support. Experience deploying and operating services on Kubernetes and managing releases with Helm. Experience implementing observability practices using OpenTelemetry, logging, metrics, and distributed tracing. Experience with AI-enabled development or application workflows, including tools such as LangChain4j or similar frameworks. Ability to work effectively in a hybrid environment and collaborate across engineering, product, and design partners. Expected Compensation $136,000 - $232,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity