Billing Operations Senior Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: Accounts Receivable Senior Analyst to provide financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts under his or her control. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to provide support on any other job-related assignments by authorized leadership. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Essential Functions (Duties and Responsibilities): To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please list the responsibilities in order of importance starting with the most critical. 100% Responsibilities may include, but are not limited to: Follow established procedures for processing receipts, relating to lockbox deposits, chech deposits, ACH/Wire payments, and Returns, etc Work together with internal and external customers for the improvements in cash application, as well as collections and credits processing. Carry out billing, collection and reporting activities according to specific deadlines Monitoring customer account details for non payments, delayed payments and other irregularities reconciliation of accounts Capable of resolving complex issues about collections. Maintain accounts receivable customer files. Investigate and resolve customer queries/accounts with respect to billing issues and discrepancies relating to customer payments Process adjustments such as bad debt write offs and bad debt allowances for month end Follow up on past due accounts and report on the progress of collection efforts on a weekly basis Communicating with customers via phone, email, mail or personally Assist in recruiting, training as well as motivate an accounts receivable team. Education & Experience Required: Bachelor’s degree is mandatory Knowledge of accounts receivable Knowledge of office administration and procedures Knowledge of general bookkeeping procedures Proficient in relevant computer applications 5+ years accounts receivable and general accounting experience Knowledge & Skills: Attention to detail and accuracy Interpersonal skills Good communication skills Organizational skills Information management Problem-solving skills Decision-making skills Stress tolerance Tenacious Negotiation skills Conflict management skills About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity