HR Service Center Representative

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description The HRSC Representative provides the first point of contact for all employee questions related to basic payroll, benefits and human resources topics within our Global HR Service Center. This position blends a passion for customer service and knowledge of human resources to quickly and accurately respond to questions received via the phone, chat, web portal or email. Answering questions will include educating employees on self-service tools, resources and information. Key Responsibilities Provide accurate and timely response to questions and inquiries received via phone, chat, web or email. Utilize available tools and knowledge to consistently respond to questions and provide education and coaching to employees on how and where to obtain information on their own in the future. Probe for information to diagnose issues and to determine the best course of action to assist the employee with resolution. Demonstrate compassion, sound judgement and understanding to diffuse upset employees. Properly identify and escalate complex inquiries/issues to the appropriate escalation point via case management tool for research and resolution. Solve problems through active listening, troubleshooting and critical thinking. Leverage experience from employee interactions to identify points of confusion or lack of knowledge with human resources practices and procedures and recommend changes that will lead to increased employee self-service and understanding. Recommend process improvements to drive efficiencies and improve the overall employee experience. Ensure employee privacy including confidentiality and protection of sensitive data. Required Qualifications 1+ years of customer service experience in HR domain Proficiency with MS office suite of software (Outlook, Teams, Word, Excel) Organized with strong attention to detail. Ability to multi-task and demonstrate strong follow-through. Excellent written and verbal communication Preferred Qualifications Bachelor’s degree in related field of study Previous experience in HR service/contact center supporting HR, payroll and/or benefits Experience with case management/CRM software In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Human Capital Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.