Sales Development Representative (Inbound)

Accountabilities: Manage inbound lead follow-up: Respond to all assigned inbound leads, including demo and contact requests, cloud trials and sign-ups, webinar and event registrations, and inquiries from the open-source community. Maintain rapid response times: Send a personalized first response within one business hour and complete at least four follow-up attempts over seven business days before closing a lead. Personalize prospect communication: Write concise, relevant, and human-centered messages that reflect each prospect's specific interests, questions, and needs. Conduct qualification calls: Understand prospects' use cases, existing tools and infrastructure, team structures, business challenges, and purchasing timelines. Assess lead fit: Qualify opportunities against the Ideal Customer Profile by identifying genuine business needs the platform can address and confirming whether the contact is involved in the evaluation or buying process. Manage disqualified leads: Return unsuitable prospects to nurturing with clear, documented reasons, helping the team understand lead quality and improve demand generation. Coordinate sales handoffs: Route qualified leads to the appropriate Account Executive based on territory and segment, or to an existing account owner when an opportunity or customer relationship is already in place. Ensure effective first meetings: Coordinate meetings and provide written handoff briefs so prospects receive a seamless experience without having to repeat previously shared information. Maintain accurate CRM records: Document every lead, interaction, call, and disqualification reason in HubSpot to support reliable forecasting, reporting, and lead routing. Collaborate with Growth Engineering: Share feedback on lead quality by source, campaign, and persona to improve lead scoring, qualification signals, and routing systems. Help build the inbound sales playbook: Contribute qualification questions, communication templates, objection-handling guidance, and handoff processes. Identify process improvements: Spot routing errors, missed buying signals, and operational bottlenecks that could delay or negatively affect the prospect experience. Requirements: At least 1 year of experience as a Sales Development Representative, Business Development Representative, or in a similar customer-facing role, ideally within B2B SaaS or software. Previous inbound sales experience, including managing lead queues against response-time targets and qualifying prospects effectively. Strong curiosity about technical products and the ability to learn software concepts well enough to engage credibly with engineers and technical decision-makers. Excellent written communication skills, with the ability to create clear, concise, personalized messages that encourage prospect engagement. Strong discovery and qualification skills, including the ability to understand business needs, technical environments, and buying processes. Excellent organizational skills and attention to detail, particularly when managing multiple leads, follow-ups, and CRM records. CRM discipline and experience maintaining accurate records, ideally using HubSpot or a comparable platform. Fluent English communication skills; an additional European language, particularly French or German, is an advantage. Ability to work independently and take ownership in a fully remote, international team. Availability to work hours aligned with European business schedules. A proactive, collaborative mindset and willingness to contribute to the development of new sales processes and workflows. Benefits: Competitive compensation package. Performance-based bonus and equity opportunities. Medical, dental, and vision insurance. Employer-paid life and disability insurance. Fully remote working arrangement. Home-office and equipment budget. Learning and professional development budget. Conference budget and opportunities to expand industry knowledge. Paid time off and company holidays. Parental leave. Opportunity to help establish and shape the first inbound sales development function in Europe.