Global Product Support Engineer

Location: Bac Ninh, Bắc Ninh, Vietnam Job ID: R0144351 Date Posted: 2026-09-16 Company Name: HITACHI ENERGY VIETNAM COMPANY LIMITED Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: The opportunity: You will be part of Global Product Support (GPS) team and GPG Quality & OpEx Process team which execute activities within their assigned active global portfolios and projects. Priorities are to be aligned with the GPS/GPG Quality OpEx activities. How you’ll make an impact: You are responsible to create/ improve the GPS and GPG CB Quality & OpEx processes and communicate with the key stakeholders You will be responsible for the quality of the product design and product master data. You are implementing and following the GPS processes and tools, fulfills the defined KPIs, and provides suggestions for continuous improvements. You should ensure close cooperation with all other functions and acts as a typical contact point for all other functions. You should ensure close collaboration and information flow across various products/platforms. You will be closely cooperating with related GPS resource managers, maximizes speed and efficiency, and drives the knowledge transfer within the GPS team. You will strive for product/platform harmonization and complexity cost reduction. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Degree in Mechanical major Good English communication. Process oriented, technical & logical mindset. Professional in CAD software (Creo is an advantage). Technical drawing standards. More about us: At Hitachi Energy Vietnam, we offer a suite of employee benefits to complement our pay offering, supporting employees’ financial, physical and mental wellbeing: 16 days annual leave, flexible working policy. Benefit according to local standards: Heath-care insurance benefits to employees and their family dependents (spouse & children), annual vaccination, summer outing. Growth possibility: Learning and development platform, career movement opportunity within organization. Possibility to gain experience in international environment and work with an industry leader in green energy solutions. Please be advised that the benefits provided may differ depending on the employee’s country of hire Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.