Field Service Technician

About us Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, Viessman combines innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial and industrial markets across the world. They continue to shape the future of energy efficiency through smart, integrated solutions that drive sustainability and comfort. Role: Field Service Engineer Location: Field Based Regional coverage – Surrey / Berkshire region Contract type: Full time, permanent As a Field Service Engineer at Viessmann, you are responsible for completing warranty and chargeable repairs/breakdowns plus service activities. You will start and finish your working day from your home location while travelling to customer sites across your assigned geographical area. You will have a high level of autonomy, using your technical expertise to diagnose issues, resolve problems, and ensure exceptional customer service is delivered at every opportunity. What will the key responsibilities be? Completing warranty, chargeable repairs/breakdowns and service visits in the postcode areas SL, GU, KT, TW, CR. Diagnose technical issues and coordinate effective solutions to ensure timely resolution Coordinate problem resolution, customer service and other personnel to expedite repairs Maintain records of performance reports Delivering best in class customer service on-site in residential properties Requirements ACS qualified gas engineer (CCN1 and CENWAT mandatory) Demonstrable technical experience gained within the HVAC, heating, or related industry Have a high attention to detail Strong fault-finding and problem-solving skills Have a confident and adaptable work style Have excellent communication skills Ability to work closely with and develop relationships with clients Valid UK driving licence Desirable - Heat Pump experience & F-Gas certification Benefits Competitive salary depending on experience Vehicle Overtime Annual bonus 25 days annual leave + bank holidays Company pension Employee Assistance/Wellbeing Programmes Life Assurance We offer a competitive total rewards package that may include other benefits and well being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. Equal Treatment and Non-Discrimination Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws. Job Applicant’s Privacy Notice Please click on the link below to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice