Customs Operations Senior Specialist

Location: Mount Pleasant, Pennsylvania, United States of America Job ID: R0150152 Date Posted: 2026-10-31 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Customer Service & Contact Center Operations Job Schedule: Full time Remote: No Job Description: The Opportunity As a Customs Operations Specialist, you will manage import customs operations for goods entering the United States by establishing procedures for collecting and validating documentation, reviewing trade compliance requirements, coordinating with customs brokers, and supporting customs entry and cargo release activities. The role involves working with products subject to Section 232 regulations, verifying shipping documentation and HS/HTS classifications, preparing customs instructions within SAP GTS, supporting customs entry audits and corrections, monitoring customs performance through reporting, and addressing customs-related delays or issues that impact on-time delivery and costs. Your work helps maintain compliant import processes, supports supply chain continuity, and contributes to reliable movement of goods through effective customs management and process improvement. How You’ll Make an Impact Lead customs operations for inbound shipments into the United States, including document collection and validation. Review import documentation for compliance with customs laws, regulations, and Section 232 requirements. Coordinate with customs brokers to prepare customs entries and facilitate cargo release. Verify shipping documentation, including HS/HTS classifications and required trade compliance information. Prepare and submit customs instructions in SAP GTS according to internal requirements. Support customs entry audits and manage follow-up actions and correction requests with customs brokers. Prepare customs operations reports and KPI metrics to monitor performance and identify savings opportunities. Investigate customs-related delays and implement improvements to reduce delivery impacts and additional storage costs. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Advanced knowledge of customs laws and regulations, including HS codes, Incoterms, customs procedures, free trade agreements, Section 232 regulations, and customs broker coordination. 5+ years of experience managing international inbound customs operations and customs broker relationships. Experience reviewing import documentation, customs entries, and trade compliance requirements. Experience preparing customs instructions and working within customs operational processes. Experience using SAP S/4HANA, including GTS and TM modules. CCS (Certified Customs Specialist) or equivalent certification preferred. More About Us You will gain exposure to global customs operations while collaborating with cross-functional teams and building knowledge across international trade processes. Work on innovative energy technologies that support power infrastructure and related operations. Collaborate with experienced professionals across customs, trade compliance, logistics, and supply chain functions. Access learning and development opportunities to support ongoing professional growth. Receive health and retirement benefits offered through company programs. Benefit from paid leave and workplace flexibility in accordance with company policies. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.