Director of Revenue Operations

Accountabilities: You will be responsible for building the revenue operations function from the ground up, establishing reliable systems and performance insights while serving as a strategic partner to business leaders. Your main responsibilities will include: Cross-Functional Strategic Partnership: Collaborate with Sales, Marketing, Finance, Product, and Customer Success to identify growth opportunities and provide proactive recommendations. Improve sales pipeline performance, team productivity, territory strategy, marketing channel efficiency, lead quality, customer acquisition costs, pricing, product adoption, expansion, retention, and total addressable market. Revenue Systems and Data Management: Own the administration, configuration, and optimization of Salesforce, ensuring CRM data accuracy, consistency, and reliability. Manage the Snowflake data warehouse and business intelligence infrastructure while strengthening integrations across marketing, product, and finance systems. CPQ Implementation and Governance: Lead the implementation of DealHub CPQ and establish shared revenue metrics, data definitions, and governance standards that ensure consistency across departments and executive reporting. Reporting and Performance Visibility: Develop and maintain executive-level and departmental dashboards, automate recurring reports, and distribute weekly and monthly KPI updates with meaningful performance insights and trend analysis. Data Quality and Reporting Reliability: Implement quality assurance processes to ensure reporting accuracy and build self-service reporting capabilities that allow teams to independently access and interpret relevant business information. Revenue Funnel Analysis: Monitor the complete revenue lifecycle, from customer acquisition and pipeline development through conversion, bookings, expansion, and retention. Analyze performance across customer segments, acquisition channels, products, and sales representatives. Forecasting and Business Intelligence: Develop and refine revenue forecasting models, compare projections against actual results, identify emerging trends, and proactively highlight performance gaps and opportunities. Operational Improvement: Translate complex data and analysis into clear, actionable recommendations that improve revenue performance, support strategic planning, and strengthen overall go-to-market effectiveness. Requirements You bring extensive experience in revenue operations, business analytics, and B2B SaaS environments, combining technical expertise with strategic leadership and strong cross-functional collaboration skills. The ideal candidate will have: At least 7 years of experience in Revenue Operations, Sales Operations, Marketing Operations, Business Operations, or Analytics. A bachelor's degree and a demonstrated track record of leadership success in revenue operations. Previous experience building, managing, or scaling a Revenue Operations function within a growth-oriented company, ideally one generating between $20 million and $50 million in annual recurring revenue (ARR). Hands-on expertise in Salesforce administration, including CRM configuration, data architecture, integrations, and governance. Experience working with Snowflake or a comparable data warehouse, as well as strong SQL skills and familiarity with modern business intelligence tools. Proven experience implementing and managing Configure, Price, Quote (CPQ) solutions, ideally DealHub. Strong understanding of B2B SaaS revenue funnels, go-to-market strategies, and the operational drivers of recurring revenue growth. Demonstrated ability to build automated reporting systems, establish reliable performance metrics, and improve business outcomes through data-driven decision-making. Strong analytical and problem-solving skills, with the ability to identify trends, anticipate performance challenges, and develop actionable solutions. Excellent communication and presentation skills, including the ability to translate complex technical and financial analysis into clear recommendations for non-technical executives. Proven ability to collaborate effectively across Sales, Marketing, Finance, Product, and Customer Success teams. A strategic mindset combined with a hands-on approach to building scalable processes, improving systems, and driving operational excellence. Benefits 100% remote work arrangement, with a permanent fully remote position. Medical, dental, and vision insurance coverage. Health Savings Account (HSA) plan. Disability insurance. 401(k) retirement plan. Generous paid time off (PTO). Paid holidays. Additional employee benefits alongside the compensation plan. Opportunity to build a Revenue Operations function from the ground up within a profitable, growth-stage B2B SaaS business. Direct collaboration with executive leadership and the opportunity to influence company-wide growth strategy.