Customer Support Representative

Job Description • Maintain Customer experience at all times • Ensure all the assigned activities orders/agreements/emails requests are processed within the agreed TAT & quality. • Respond professionally to customer queries by phone, chat and e-mail using the Best Practice guidelines. • Adhering to Business/Process requirements as per SOP/Training Module. • Develop in-depth knowledge of their process/business • Complete RCA(Root Cause Analysis)for any escalations received for the team with appropriate CAPAs • Understand and have end to end process knowledge for the process • Ensure all assigned application UATs are completed within schedule • Ensure Quality Audited whenever required for the team • Plan and work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate. • Provide flexible support for team members and other teams. Demonstrate a positive and flexible approach to changing business priorities. • Develop a network necessary to knowledgeably respond to customer enquiries, requests and claims etc., • Identify and escalate recurring or consistent problems with system functionality and process. • Contribute ideas to the improvement of Process. • Is able to effectively identify and analyze problems and propose solutions. • Actively seek opportunities for personal development including progression across the wider department. • Be open in communication and react constructively to feedback to improve your performance • Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives. 





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