Customer Research Analyst

Position Summary This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Role and Responsibilities: Collaborate closely with the Display Integrated Marketing team to create compelling marketing assets that cater to the specific needs of our channel partners. This could be sales presentations or pitches, case studies, white papers, one-pagers or flyers, website content, webinars, etc. Monitor progress and measure results of all key marketing campaigns launched with partners through regular performance reviews, pipeline inspection and opportunity tracking to ensure optimization of MDF and identify new marketing insights and opportunities. Work with cross-divisional and cross-functional groups, such as Sales, training and other business units, to understand the channel members' mindset in order to create, improve and maintain a positive partner experience Present quarterly business reviews and recommendations to leadership teams that includes to-channel communication metrics, MDF spend ROI, and partner portal metrics and KPIs Design or improve processes for channel sales, legal, security, product marketing, product management, finance to ensure compliant and seamless experiences for our partners Oversee team members managing partner portal and updates with B2B Mobile counterpart(s), drive adoption and engagement with relevant and timely content to enable sales motion Qualifications: Bachelor's Degree and 12+ years of relevant experience in Channel or B2B marketing Prior experience in account management, marketing and/or project management Familiarity with marketing and sales channels within high-tech product technology industry preferred Agency experience a plus; website management experience preferred but not required Comfortable working in a dynamic, fast paced industry and matrixed organization with cross-functional partners Advanced Microsoft Excel and Microsoft PowerPoint knowledge and skills; AI fluency and prompting skills to create efficient workflows Must possess a strong articulate communication style, both written and verbal skills Skills and Qualifications Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here . At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.