Customer Service Specialist

Work Flexibility: Hybrid Position Summary The CS Specialist is responsible for CS activity as a key contact person between commercial team and customers. Role & Responsibility Order management Processing orders via WOS (Web Ordering System) & JDE, this covers everything from a point of receving an order right through to delivery and invoicing as well as dealing with relevant returns. Manage back-orders and follow up with relevant parts to ensure on-time delivery. Work in collaboration with finance related to customer code, price, and credit hold. Support direct business for replenishment and issue tax invoices monthly. Provide accurate documentation of special discount. Work closely with Logistics, Planner and 3PL to ensure timely shipment of goods. Resolves system issues with global service team. Ensure customer files are updated with the relevant information on a regular basis. Lead communication with stackholders regarding supply schecdule. Sample and Demo order handling Inventory management Long-term consignment stock in & out via ERP system. Stock transfer / Lot control Exchange expired goods of consignment on a monthly basis Support annual stock counting including inventory data validation, discrepancies, billing. Handles nonconforming items refers to a quality (defected, expiration date, lost and damages). MFG / EXD management Customer Service Respond promptly to customer inquiries. Acknowledges and resolves customer complaints. Compile with customer complaints related to order to delivery. Train system, process for internal & external customers Process management Manage standardized process in accordance with ISO13485 with QA Education & special trainings: Strong written and verbal communication skills Korea and English Excellent organizational and multitasking skills A team player with high level of dedication Qualifications & experience: 2+ years’ experience in related part. (Preferred Customer service or Business administrator) Experience in Medical device industry preferred. Experience working in medical device or equivalent. Good command of Korean and English in writing and speaking Willing to change and passion for continuous improvement Physical & mental requirements: Require problem-solve Ability to work under pressure Positive attitude Customer orientation and ability to adapt/respond to different types of characters High team work oriented mindset. Travel Percentage: 10%