Customer Experience Consultant

This isn’t just about the part you play in our business, it’s about the change you can make in our world. Let’s create a better tomorrow and make positive change – socially, economically and globally. At Maersk, we see global trade as a force for good, connecting communities, feeding and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly. We strive ambitiously to make trade more open, inclusive and sustainable – for communities, customers and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together. Looking for a chance to work with tailor-made logistics in a global leader in container logistics? Customer Experience Consultant – SCM We offer At Maersk, we are transforming how logistics supports our customers’ businesses. Our focus is simple: delivering seamless, reliable and customer-centric solutions that make supply chains easier to manage every day. From our Aarhus office, you’ll join a collaborative Customer Experience team where you will play an important role in managing complex supply chains and supporting some of our key customers. You will work closely with customers and colleagues across Operations, Product, Finance and other functions to ensure smooth end-to-end execution and a consistently high level of service. We believe in empowering our people to take ownership, solve problems and continuously improve how we work. If you enjoy working with customers, coordinating complex logistics and taking responsibility for getting things done, this could be the opportunity for you. Key responsibilities As a Customer Experience Consultant, you will be a key point of contact for our customers and help ensure their day-to-day supply chain activities run smoothly. Your responsibilities will include: Managing and coordinating import and export shipments throughout the end-to-end supply chain Handling both LCL and FCL shipments, with a particular focus on LCL Acting as a trusted point of contact for customers and proactively managing inquiries, exceptions and operational challenges Coordinating shipments from booking through to final delivery and ensuring alignment across relevant stakeholders Supporting quotations, rate calculations and pricing-related activities when required Maintaining a strong financial focus, including cost awareness, invoicing and financial follow-up Monitoring shipment performance and proactively addressing delays, deviations or service disruptions Working closely with Operations, Product, Finance and other stakeholders to ensure customer commitments are met Identifying opportunities to improve processes, quality and the overall customer experience Taking ownership of issues and driving them through to resolution Using data, digital solutions and AI tools such as Microsoft Copilot to simplify processes and improve the way we work We are looking for You are someone with a solid logistics or supply chain background who enjoys combining operational coordination with close customer interaction. You are comfortable managing multiple tasks and shipments while maintaining a clear overview, and you take ownership of issues rather than waiting for others to solve them. Furthermore, you: Are fluent in Danish and English, both written and spoken Are an educated freight forwarder or have an equivalent logistics background Have experience with both import and export logistics Have solid experience with LCL, combined with good knowledge of FCL shipments Have experience with quoting, rate calculations and pricing Have good financial understanding, including costs and invoicing Have a strong customer-service mindset Understand end-to-end shipping and supply chain processes Have good Excel skills and are comfortable working with operational and financial data Are comfortable using AI tools such as Microsoft Copilot and curious about how technology can simplify daily work Are proactive, structured and solution-oriented Demonstrate a strong sense of ownership and accountability Have strong communication and stakeholder-management skills Are comfortable collaborating across Operations, Product, Finance and other functions Most importantly, we are looking for someone who combines strong logistics knowledge with a genuine desire to take ownership and create a great customer experience. We look forward to your application! Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .