Assistant Manager - Contract to Billing

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Manager - Contract to Billing What this job involves: Responsibilities: Manage workload allocation, capacity planning, and resource optimization Oversee investigation and resolution of credit items on customer accounts, including root cause analysis and corrective action Ensure timely clearance of unapplied and disputed credits in line with defined SLAs Ensure timely identification and allocation of unapplied customer payments to the correct accounts and invoices Monitor unallocated cash balances and aging, and drive resolution of open items Oversee collection of outstanding receivables through proactive customer follow-ups and escalation management Track and report on collection performance, overdue balances, and aging trends Resolve payment disputes with internal and external stakeholders Oversee bank reconciliations in Integral, including investigation and clearance of reconciling items Ensure bank balances agree to the general ledger and that variances are documented and resolved Manage month-end and quarter-end close activities, including reconciliations and AR-related accruals, within agreed deadlines Identify and implement process improvements to improve efficiency, reduce errors, and accelerate cycle times Lead automation initiatives, including RPA, workflow optimization, and system enhancements Conduct regular quality audits and implement corrective actions Define, track, and report on KPIs, including accuracy rate and error reduction Coordination with stakeholder management Ability to multi-task and work in a dynamic and fast paced environment Education & Experience Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or related field 8-12 years of progressive experience in finance operations, billing, or revenue recognition 3-5 years managing teams of 10+ professionals Comfortable with AMER shift timings (5:30 PM to 2:30 AM) Mandatory: Hands-on experience with PeopleSoft (PS) Financial modules, particularly Accounts Receivable and Billing Managing end-to-end billing processes Experience in contract management and financial master data setup Prior exposure to multi-entity, multi-currency billing environments preferred Experience in supporting audits (internal/external/SOX) is highly desirable Technical Skills: Advanced proficiency in Microsoft excel skills Understanding of tax concepts (VAT, GST, Sales Tax, Withholding Tax) Experience with reporting tools (Power BI, Tableau) is a plus Core Competencies Exceptional analytical and communication skills (verbal and written) Strong attention to detail and accuracy in data handling Proven ability to multitask effectively in a dynamic, fast-paced environment Commitment to meeting deadlines and maintaining high service standards Focus on accuracy, quality, cost management, and timeliness What We Offer At JLL, we empower your professional growth through our entrepreneurial and inclusive work environment. We support your ambitions with our comprehensive Total Rewards Program, featuring competitive compensation and benefits packages designed to help you realize your full potential and become the best version of yourself. Location: On-site –Gurugram, HR Scheduled Weekly Hours: 40 Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.