Principal Project Manager

**Company:** Loopr.ai **Industry:** Enterprise AI for Manufacturing, Automotive and Aerospace **Location:** Pune, India **Employment type:** Full-time **Experience:** 15–20 years **Working hours:** Overlap with US hours – till 1AM IST ## About Loopr.ai Loopr.ai is an enterprise AI company helping manufacturing, automotive and aerospace organizations improve operational performance through advanced artificial intelligence solutions. We work closely with customers to transform complex operational and engineering challenges into scalable AI deployments with measurable business impact. ## The Role Loopr.ai is seeking an experienced **Principal Project Manager – Customer Success and Expansion** to lead the delivery and growth of strategic customer engagements. This role owns the customer journey following the initial sale – from implementation and adoption to value realization, executive engagement, renewal and account expansion. The successful candidate will combine excellent project execution with customer leadership and commercial acumen. The position is based full-time in Pune and requires flexibility for limited overlap with US working hours to support customer meetings and collaboration with global teams. ## Key Responsibilities ### Program and Project Execution * Own enterprise AI implementations from kickoff and discovery through deployment, adoption and value realization. * Define project scope, deliverables, milestones, resource plans, budgets, governance and success metrics. * Coordinate cross-functional teams across product, engineering, data science, implementation, sales and customer organizations. * Manage project dependencies, risks, issues, scope changes and executive escalations. * Ensure projects are delivered on time, within scope and in line with quality and commercial commitments. * Lead steering committee meetings, executive reviews and operational status discussions. * Build repeatable delivery processes and playbooks for enterprise implementations. ### Customer Experience and Success * Serve as the primary delivery partner and trusted advisor for strategic customers. * Understand customers’ operations, priorities, constraints and desired business outcomes. * Build strong relationships with executive sponsors, plant leadership, operations, engineering, IT and data teams. * Drive solution adoption and ensure customers achieve measurable operational and financial value. * Monitor customer health, satisfaction, engagement, adoption and business outcomes. * Proactively identify and resolve issues before they affect customer confidence or delivery. * Represent the voice of the customer and influence Loopr.ai’s product and service roadmaps. ### Account Growth and Upselling * Identify new use cases, facilities, departments and business units where Loopr.ai can create additional value. * Develop account expansion plans in partnership with sales and solution teams. * Turn delivered outcomes into compelling business cases for renewals, upsells and enterprise-wide expansion. * Support proposals, statements of work, renewals and commercial negotiations. * Maintain visibility into expansion opportunities and provide reliable revenue forecasts. * Balance commercial objectives with customer trust and long-term value creation. ### Leadership and Governance * Establish consistent standards for onboarding, delivery governance, reporting and value measurement. * Mentor project managers and other delivery team members as the organization grows. * Provide leadership with accurate reporting on milestones, risks, customer health, revenue and outcomes. * Partner with senior leadership to improve delivery capacity, customer retention and account growth. * Promote a customer-centric culture built on accountability, transparency and measurable results. ## Required Experience and Qualifications * 15–20 years of experience in enterprise project or program management, professional services, customer success, consulting or account delivery. * Significant experience working with manufacturing, automotive, aerospace, industrial technology or related organizations. * Proven success managing complex, multi-stakeholder technology or digital-transformation programs. * Demonstrated experience growing existing accounts through renewals, cross-selling and upselling. * Strong understanding of manufacturing operations and enterprise environments. * Experience with AI, analytics, industrial software, SaaS, IoT, automation or Industry 4.0 solutions. * Ability to translate technical concepts into clear business language and measurable outcomes. * Strong executive presence and the ability to influence senior stakeholders without direct authority. * Excellent project planning, risk management, negotiation and problem-solving skills. * Experience managing budgets, contracts, statements of work and commercial commitments. * Bachelor’s degree in engineering, technology, business, operations or a related discipline. * Ability to work full-time from Pune. * Flexibility to accommodate limited overlap with US working hours for customer and internal meetings. * Willingness to travel to customer facilities when required. ## Preferred Qualifications * Experience deploying AI or machine-learning solutions in production environments. * Familiarity with manufacturing use cases such as quality inspection, predictive maintenance, process optimization, supply-chain intelligence and production planning. * Experience working with global manufacturers and distributed teams. * Understanding of enterprise data integration, cloud platforms, cybersecurity and organizational change management. * Experience in a high-growth B2B SaaS or enterprise AI company. ### Success Measures - **Delivery:** Consistently deliver projects on time and within scope. - **Customer Outcomes:** Drive strong customer satisfaction, executive confidence, adoption, and measurable business value. - **Commercial Growth:** Support customer retention, renewals, and expansion revenue. - **Account Depth:** Expand adoption across use cases, users, facilities, and business units. - **Governance:** Effectively manage risks, escalations, budgets, and commitments. - **Portfolio Health:** Maintain reliable forecasting and sustained customer health. ## Ideal Candidate You are a customer-focused leader who understands that excellent delivery is the foundation for account growth. You are equally comfortable reviewing a program plan, resolving an implementation challenge, presenting business outcomes to an executive committee and developing an account-expansion proposal. You bring structure to ambiguity, remain composed during escalations and consistently connect technology delivery with measurable business value. You have the credibility to work with senior leaders in complex industrial organizations and the commercial mindset to develop successful engagements into long-term strategic partnerships.