Lending Manager (Front End) - Remote

**Lending Manager (Front End)** **About the role** **Knock is looking for an experienced mortgage leader to manage and grow our team of fully remote Loan Assistants. This is a 100% remote role, and you’ll lead a team distributed across the country. You enjoy building teams, finding efficiencies, and using technology to improve how work gets done. You’re approachable, open-minded, and adaptable. You know the work well enough to coach it and you’re willing to jump in and help. In this role you’ll own the Loan Assistant and post-closing pipelines, develop your team, and work with the Director of Lending Operations to make our processes better.** **What you’ll do:** ***Lead and develop the team*** - **Manage, lead, and scale the remote Loan Assistant team.** - **Share weekly, monthly, quarterly, and annual team and company goals, and make sure the team meets and exceeds expectations.Hold team members accountable for their performance.** - **Build camaraderie and teamwork in a virtual environment through team meetings and regular 1:1 check-ins.** - **Run virtual training for new Loan Assistants and serve as the team’s go-to for escalations, questions, and exceptions.** - **Mentor people inside and outside your team, and keep learning yourself.** - **Document conversations in our HRIS and build a sense of ownership across the team.** ***Own the pipeline*** - **Manage the bridge loan pipeline from setup through initial disclosure and submission, and through post-closing.** - **Coach the team and give feedback along the way.Balance workloads across the team to meet company SLAs.** - **Support post-closing review.** - **Work loans that have findings with the team member responsible and get them resolved.** - **Work closely with Sales, Underwriting, and Closing to give everyone timely, accurate service.** - **Compile team scorecard data each quarter to track KPIs and quality.** ***Improve how we work*** - **Help the Director of Lending Operations find gaps in process and policy across the Loan Assistant and post-closing functions.** - **Write or update procedures for review, training, and rollout, then follow up to make sure the changes stick.** - **Set best practices and change the workflow when needed so the team runs efficiently and meets company KPIs.** - **Take on ad hoc projects and step in wherever your team needs support.** **What you’ll bring** - **At least 10 years of relevant mortgage experience, including 5 or more years directly managing a fully remote team** - **Experience managing mortgage loan processing and/or post-closing teams** - **A track record of coaching teams and helping them succeed** - **Working knowledge of federal, state, and local mortgage regulatory compliance** - **Strong written and virtual communication skills** - **You keep a distributed team aligned, engaged, and accountable using tools like Slack and video meetings** - **A strong focus on customer service. You go above and beyond to “wow” the people you serve.** - **Close attention to detail. You check your work carefully and catch the small things, so your work is consistently accurate.** - **A commitment to diverse, equitable, and inclusive practices that support Knock’s values of making an impact, learning, putting people first, being open, and being courageous** - **High school diploma or equivalent experience** **Physical Requirements:** - **Set up and constantly operate a computer** - **Communicate and exchange accurate information to others via telephone or internet video applications** **The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.** **Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants.** **The salary range estimate for this position is: $90,000 - $100,000 + company incentive plan (bonus) USD.** **This job opening expires December 31, 2026.**