Sr. Associate Account Management

SCOPE OF WORK FOR LIVE UNDERWRITER ROLE • Loan Application Review & Credit Assessment: Review and analyze loan applications and supporting documentation including income, credit reports, employment history, and property details. Assess borrower creditworthiness using the 4 C's methodology (Character, Capacity, Capital, Collateral) to ensure sound lending decisions. • Income Calculation & Financial Analysis: Evaluate and calculate borrower income from various sources including salaried, hourly, commission, bonus, rental, and self-employment income. Analyze documents such as paystubs, W-2s, tax returns, and business financials (Schedule C, K-1, 1065, 1120S) to determine qualifying income accurately. • Collateral & Property Evaluation: Review appraisal reports, AVMs, and residential valuation documents to validate property value and ensure compliance with lending guidelines. Analyze title reports, lien positions, and ownership details. • Underwriting Decision & Documentation: Prepare detailed underwriting summaries, identify red flags, and document conditions and stipulations within the Loan Origination System (LOS), preferably Encompass. Recommend appropriate loan structures based on risk assessment. • Condition Management & Borrower Follow-up: Issue clear and comprehensive condition requests to borrowers and processors. Track condition fulfillment, verify document receipt, and manage timelines to ensure expedited loan progression toward clear-to-close status. • Workflow Management & Communication: Collaborate with processors and internal stakeholders throughout the underwriting lifecycle. Provide clear communication on loan decisions, required conditions, and final clear-to-close (CTC) status. Escalate complex issues to senior management when necessary. • Risk Identification & Compliance: Identify discrepancies, inconsistencies, and potential risks in loan files. Ensure all underwriting decisions comply with internal policies and regulatory requirements including Fair Lending, TRID, and other applicable regulations. • Quality Assurance & File Review: Conduct thorough quality reviews of underwritten files to ensure accuracy, completeness, and adherence to company standards. Identify opportunities for process improvement and best practice implementation. • Reporting & Reconciliation: Handle reconciliation of complex borrower accounts and prepare daily aging and pipeline reports to track loan progress and turnaround times. Monitor key performance indicators (KPIs) and provide metrics to management. • System Utilization & Process Adherence: Utilize LOS platforms (Encompass preferred) and adhere to underwriting workflows, ensuring accuracy, efficiency, and compliance with company standards. Maintain organized file documentation and audit trails. • Exception Handling & Complex Case Management: Manage non-standard loan scenarios, unusual financial situations, and exception cases requiring enhanced analysis. Develop creative solutions while maintaining regulatory compliance and risk mitigation. • Training & Knowledge Sharing: As a senior-level associate, mentor junior underwriting staff and processors on best practices, policy updates, and complex underwriting scenarios. Contribute to team development and process documentation. • Performance Metrics & KPI Tracking: Monitor individual and team performance against established benchmarks including loan turnaround times, accuracy rates, and productivity metrics. Analyze performance data to identify trends and opportunities for continuous improvement. • Regulatory Updates & Compliance Training: Stay current with evolving lending regulations, compliance requirements, and industry updates. Participate in ongoing training and communicate regulatory changes to team members to ensure organizational compliance. • Stakeholder Coordination & Escalation Management: Coordinate with loan officers, real estate agents, appraisers, and other external stakeholders to facilitate smooth loan processing. Manage escalations and resolve conflicts professionally while maintaining positive client relationships. JOB DETAILS Company: Sutherland Location: Navi Mumbai (Work From Home) Experience: 2–3 Years (Live Underwriting Mandatory) Shift: US Shift (6:30 PM – 6:30 AM | Any 9 Hours) Week Offs: Rotational Weekly Offs Employment Type: Full-Time Notice Period: Immediate Joiners Preferred REQUIRED QUALIFICATIONS & SKILLS HSC and Bachelor's Degree (Mandatory) Strong understanding of 4 C's of Credit Expertise in income calculation (including self-employed borrowers) Experience with LOS systems (Encompass preferred) Good analytical and decision-making skills Strong verbal and written communication Ability to work in a fast-paced, deadline-driven environment Demonstrated experience in customer relationship management and account servicing Exceptional attention to detail and accuracy in documentation Knowledge of lending regulations and compliance requirements Proven ability to manage multiple accounts and priorities simultaneously Strong problem-solving skills with a proactive approach to client needs